- Amazon (Herndon, VA)
- …Articulating root-cause analysis, and linking to specific improvement areas. Summarize escalation support and critical leadership decisions. Plan data center ... we're the people who keep the cloud running. We support all AWS data centers and all of the...or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit… more
- Arena Technical Resources, LLC (Springfield, VA)
- …Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution - Provide support for the escalation and communication of status to agency management ... switching systems connected to local and wide area networks. - Provide support for implementation, troubleshooting and maintenance of IT systems and management of… more
- Virtual Service Operations (Lorton, VA)
- …cloud solutions. + Troubleshoot complex issues within Azure environments, providing escalation support as needed. + Document configurations, procedures, and ... numerous other partner relationships so as to provide our customers with optimal support . Additionally, we take pride in taking care of our employees. We offer… more
- Eliassen Group (Richmond, VA)
- …under Divya Kalra's leadership. + Provide proactive communication, documentation, and escalation support . + Support cross-functional collaboration across ... Treasury, Finance, and Technology teams. **Experience Requirements:** + Must have experience with Kyriba Treasury Management System + Kyriba platform expertise + Treasury and Finance systems knowledge + Roadmap management + Requirements gathering and analysis… more
- Childrens Hospital of The King's Daughters (Norfolk, VA)
- …Trainer collaborates with nursing leadership and clinical care leads to support employee education of de- escalation , incident prevention, incident minimization, ... Assists in the maintenance of educational databases and records in support of employee onboarding, employee continuing education, and employee competency, as… more
- Broadcom (Reston, VA)
- …resolution. + Act as the single point of contact for the management and escalation of all Support -related activities by partnering with Account Teams and TAM ... spanning engineering, products, marketing, partners, professional services, and global support services, focuses on what can be best for...new opportunity? As a part of the Global VCF Support organization, a VCF Support Account Manager… more
- M. C. Dean (Norfolk, VA)
- …networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation . + Communicate with customers, manufacturers, vendors, ... and Lenel system administration tasks + Provide training and support to system users + Perform daily system health...integrators on new system design + Provide tier II/III support for customer issues reported through the help desk… more
- TekSynap (Ashburn, VA)
- …Assist the Government in employing ad hoc or emergency VA scanning to support targeted incident investigation, escalation , and emergency response to security ... documented procedures. Assist the Government in performing Penetration Testing Support . **SKILLS** + Analyzing vulnerabilities and providing assessments and… more
- Capital One (Mclean, VA)
- …healthy backlog of work and play a critical role in many agile ceremonies. + Support the team with escalation and resolution of impediments. + Collect and ... have access to: + A suite of products that support the associate experience. Capital One is reimagining the...inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …The Support Analyst must be able to identify situations that require escalation . Most of a Support Analyst's work consists of customer service, email ... The ER&R Support Center Analyst will be a member of...all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are… more