- Govini (Arlington, VA)
- …Perform quality assurance of all deliverables across the account. + Serve as the escalation point for critical delivery or support issues. + Discover valuable ... product. + Lead and develop teams responsible for deployment management, implementation, support , and product adoption. + Align teams to deliver against both client… more
- Compass Group, North America (Norfolk, VA)
- …ambassador of the Chartwells team to senior clients in territory, and acts as escalation point + Works with regional team members to ensure Sales and Retention ... all accounts (presentations, negotiations, etc.) + Collaborates with key partners to support regional initiatives + Ensures compliance with QA, policy, and USDA… more
- Capital One (Richmond, VA)
- …Develop and maintain standardized operating models for Smart Step-Up process governance, escalation , and KPI tracking with a platform mindset. + Partner with ... competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website… more
- SAIC (Arlington, VA)
- …monitor action and task assignments, establishing completion dates, and assist with escalation as needed. + Facilitate teamwork among office staff to ensure ... status and summary briefings. + Develop and document decision support documents for senior customers. **Qualifications** **Required Education and Experience:**… more
- SolomonEdwards (Richmond, VA)
- …services firm offering financial, operational, and technology consulting and operations support . We work with some of the world's most prominent companies ... improve overall end-to-end cycle times or improve quality. - Support , recommend, and implement technology initiatives. - Be responsible...performance objectives. - Act as the main point of escalation for all issues within the function. - Perform… more
- TekSynap (Arlington, VA)
- …Desk agent calls for quality assurance purposes; + Serve as a further escalation point for Service Desk supervisors; + Attend Change Advisory Board meetings as ... scalable,efficient technology that enables continuous access to data securely. In support of this mission,FDIC established ServiceNow as an enterprise platform in… more
- Capital One (Richmond, VA)
- …Suspicious Activity Reports, closing cases, or other AML processes.** ** Escalation Handling:** **Handle escalated issues as appropriate for advanced investigation ... competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website… more
- Stryker (Richmond, VA)
- …to communicate these expectations with customers and contractors and coordinates requisite support . + Able to learn and understand basic Internet Protocol (IP) and ... identify issues outside of scope of project and communicate following appropriate escalation pathways. + Ability to think critically to resolve project roadblocks… more
- Amazon (Arlington, VA)
- …Grocery Supply Chain team owns the unique operational capabilities required to support Perishable selection across banners including Fresh, Whole Foods Market, and ... incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience - 6+ years of solving complex business challenges… more
- Guidehouse (Mclean, VA)
- …Management (HCM) solutions, equipping organizations with best-in-class enterprise solutions to support our clients' mission and enable transformative growth. + As a ... interface with client and practice leadership on status reporting and escalation management + Supporting practice growth and development through mentoring, knowledge… more