- Lumen (Richmond, VA)
- …with a strong focus for quality and customer care.A cents a' not *Providing escalation support for lower level techs *Respond to more complex maintenance and ... assigned) to maintain service level objectives. * Provide technical support for internal and external teams. * Identify and...departmental processes. * Participate in UATs as assigned. * Support special projects as assigned. * Perform other duties… more
- Arena Technical Resources, LLC (Springfield, VA)
- …Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution - Provide support for the escalation and communication of status to agency management ... switching systems connected to local and wide area networks. - Provide support for implementation, troubleshooting and maintenance of IT systems and management of… more
- Compass Group, North America (Mclean, VA)
- …phone communications and distributing to the assigned contact. + Provides problem escalation support and issue resolution. Follows-up on service challenges and ... upon interview. + **Requirement** : Prior experience with technical meeting support is required. _*Internal Employee Referral Bonus Available_ + **Pay Range**… more
- Amazon (Arlington, VA)
- …including RFP responses and client presentations. 10. Troubleshoot complex technical issues and provide escalation support as needed. A day in the life A day in ... leadership throughout the project lifecycle, from pre-sales to implementation and support . 4. Develop and maintain relationships with key stakeholders, including… more
- Virtual Service Operations (Lorton, VA)
- …cloud solutions. + Troubleshoot complex issues within Azure environments, providing escalation support as needed. + Document configurations, procedures, and ... numerous other partner relationships so as to provide our customers with optimal support . Additionally, we take pride in taking care of our employees. We offer… more
- Walmart (Sutherland, VA)
- …Plans + Support operations with Associate Open-Door Concerns, ensuring appropriate escalation and support with investigations according to the Walmart Code ... associate experience. + Develop, communicate, and implement People strategies to support the overall business objectives + Support operations leadership… more
- TekSynap (Ashburn, VA)
- …Assist the Government in employing ad hoc or emergency VA scanning to support targeted incident investigation, escalation , and emergency response to security ... documented procedures. Assist the Government in performing Penetration Testing Support . **SKILLS** + Analyzing vulnerabilities and providing assessments and… more
- Datavant (Richmond, VA)
- …+ **Renewal & Lifecycle Support ** + Participate in renewal workflows to support efficient processing and escalation when needed. + Monitor upcoming contract ... Sales Operations to capture and validate contract metadata. + Support Deal Desk in renewal processes by identifying whether...expirations and support proactive renewal strategies. + **Compliance & Risk Management**… more
- Capital One (Mclean, VA)
- …analyzed backlog of work, refining the near term deliverables/epics with Tech. + Support technology teams with escalation and resolution of impediments + Deploy ... to the new Core Banking Platform + Design and support validation techniques to ensure a smooth migration from...skills + You are an avid networker to best support customers and work with partner platforms (EMP &… more
- Capital One (Mclean, VA)
- …to inform product design + Enable collaboration and ensure communication between teams + Support the team with escalation and resolution of impediments + Conduct ... and with technology team to deliver new features to support business needs + Deeply understand the analytical needs...inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital… more