- Nightwing (Sterling, VA)
- …best practices for software discrepancy and reporting, issue resolution and operations support to include Tier 2/3 escalation . Required Skills: + Operating ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- M. C. Dean (Vienna, VA)
- …other critical functions to ensure seamless roll-out of new solutions; provide escalation -level operational support . + Collaborate with enterprise IT and ... mitigations approaches, and develop, test, and refine technical plans to support solution roll-out. + Lead collaboration with engineering leaders/team members,… more
- SAP (Herndon, VA)
- …and a variety of benefit options for you to choose from. **SAP NS2 Support Engineer - Employee Central & Compensation** SAP NS2 Secure Cloud Support ... offering SAP solutions with specialized levels of security and support to meet the requirements of US national security...internally & externally. + Work as functional expert in de- escalation and war rooms (Engage in critical customer situations… more
- SAP (Herndon, VA)
- …and a variety of benefit options for you to choose from. **SAP NS2 Support Engineer (IBP Data Integration) - Virtual** **COMPANY DESCRIPTION** SAP is the global ... offering SAP solutions with specialized levels of security and support to meet the requirements of US national security...internally & externally. + Work as functional expert in de- escalation and war rooms. (Engage in critical customer situations… more
- SAP (Herndon, VA)
- …and a variety of benefit options for you to choose from. SAP NS2 Support Engineer - SuccessFactors **COMPANY DESCRIPTION** SAP is the global market leader for ... offering SAP solutions with specialized levels of security and support to meet the requirements of US national security...(blog posts, tips and tricks, etc.) + Work in de- escalation and war rooms (Engage in critical customer situations… more
- Honeywell (Richmond, VA)
- …to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, ... cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help ensure all… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service operation as ... contract Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of...process. Is the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and… more
- Live Nation (Richmond, VA)
- …venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures. + ... Job Summary: Job Summary: Venue IT Support Representative THE JOB As a Venue IT Support Representative, you can expect to gain real-world experience and an… more
- Fujifilm (Richmond, VA)
- **Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The ... of the position is to be versed in primary support across our Synapse products, and the ability to...documents the troubleshooting of issues and follows the TAC escalation process to move cases to the next level… more
- Southland Industries (Sterling, VA)
- …managers, detailers, field leaders, shop personnel, and manufacturing operators. + Ensure support structures are in place, including defined escalation pathways ... building strong connections and trust at every level. + Establish and support local Stratus champions within each division and manufacturing facility to reinforce… more