- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …The Support Analyst must be able to identify situations that require escalation . Most of a Support Analyst's work consists of customer service, email ... The ER&R Support Analyst will be a member of the...all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are… more
- Oracle (Richmond, VA)
- …Ensure operational teams have the tools and knowledge necessary for timely support response, system troubleshooting, and escalation . _Governance & Compliance_ + ... Lead the generation, review, and publication of system documentation to support internal and external audits of physical access and PIAM applications. + Ensure all… more
- Amazon (Herndon, VA)
- …changes on the network Physical and Other Requirements: - Must be willing to support an off-hours operations escalation pager rotation. - Experience dealing with ... we're the people who keep the cloud running. We support all AWS data centers and all of the...have end to end ownership (design, engineering, implementation, operations escalation ) of our current and newly developing IP networks… more
- Oracle (Richmond, VA)
- …and best practice commissioning). + Internal maintenance teams (for ongoing technical support , upgrades, system health, and escalation procedures). + Physical ... sites-ensuring scalable deployment and effective cross-team alignment. + Act as escalation point for critical WIDS incidents, post-incident root cause analysis,… more
- Oracle (Richmond, VA)
- …in operational support rotations as primary and secondary. + Provide break-fix support for events. Serve as the escalation point for event remediation. Lead ... and driving continuous improvements. + Experience working in a network support role Preferred Qualifications: + Proficiency with other network technologies and… more
- Oracle (Richmond, VA)
- …in operational support rotations as primary and secondary. Provide break-fix support for events. Serve as the escalation point for event remediation. ... and driving continuous improvements. Experience working in a network support role Preferred Qualifications: Proficiency with other network technologies and… more
- V2X (Springfield, VA)
- …are also Linux distributions as well. + The Senior Systems Administrator II shall support the mid-level internal escalation tier(s) for the Server O&M team ... from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a… more
- Oracle (Richmond, VA)
- …Participate in operational rotations as either primary or secondary. Provide break-fix support for events. Serve as escalation point for event remediation. ... computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on development and support of network fabric and systems through a combination of a deep… more
- Oracle (Richmond, VA)
- …Participate in operational rotations as either primary or secondary. Provide break-fix support for events. Serve as escalation point for event remediation. ... fiber metro networks, and supporting multi-cloud initiatives. NRB provides 24x7 operational support during build phases and oversees network and server rack adds,… more
- M. C. Dean (Chantilly, VA)
- …+ Resolve complex system issues for physical security systems + Triage customer support calls, providing Tier 3 escalation as needed + Communicate with ... to address technical issues, troubleshoot problems, and develop solutions that support the overall mission of the organization. + Manage physical security… more