- Cordis (San Francisco, CA)
- …resource allocation + Territory Manager field visits + Engagement and relationship management with key customers + Coaching and development Territory Managers and ... and develop appropriate action plans + Provide business systems and technical support to internal teams and customers. + Proactively provide feedback to the… more
- CommScope, Inc. (Sunnyvale, CA)
- …systems performance team that interfaces with QA, Firmware, Hardware, Product Line Management , Data Science, Escalation , and Protocol teams. We are open ... complex performance bugs. + Being part of the customer-facing engineering team to support the sales efforts in public seminars and events, customer engagements, and… more
- Cognizant (Sacramento, CA)
- …in Azure. + Experience supporting enterprise customers in cloud operations, technical support , escalation management , or consulting. + Experience with ... a technical expert, helping clients succeed in the cloud through proactive management , technical support , and strategic guidance. A passion for problem-solving,… more
- Google (Sunnyvale, CA)
- …(eg, launch or capacity planning, product release management ), technical support , escalation management , or IT consulting. **Preferred qualifications:** ... + MBA or Master's degree in a Management , Technical, or Engineering field. + Experience translating business...+ Plan for customer events and launches, partnering with Support , Engineers, and Site Reliability Engineers to ensure customer… more
- Palo Alto Networks (Santa Clara, CA)
- … Escalation Managers are part of the Global Incident and Escalation Management team which part of Global Customer Support and Service teams covering all ... Past experience as Escalations Engineer/Manager, Technical Account Management , Engineering Management , Customer Support Management , or similar roles… more
- Palo Alto Networks (Santa Clara, CA)
- …Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical skills related to telecommunication equipment and Internet ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- J&J Family of Companies (San Francisco, CA)
- …, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management , Fact-Based Decision ... for humanity. Learn more at https://www.jnj.com **Job Function:** Customer Management **Job Sub** **Function:** External Customer/Product Training **Job Category:**… more
- LGG Industrial (Norwalk, CA)
- …metrics (KPIs), identifying opportunities for improvement and implementing corrective actions. + Support conflict resolution and escalation management with ... across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a… more
- CVS Health (Palm Springs, CA)
- …required, and follow up with store teams on exception reporting, including training, mCC escalation management , etc. . Support staffing for the district, as ... a culture of excellence in pharmacies across their market. The DPC is a critical support partner to the Pharmacy District Leader (DL, RX) and District Support … more
- Marriott (Palm Desert, CA)
- …group. * Provide detailed status reports as requested, coordinate 3rd party vendor management , and escalation support . * Ensuring client Technology needs ... project support for corporate, regional and property initiatives. Project Management * Execute IT Hotel projects and manage vendor installations. * Conduct… more
