- Google (Sunnyvale, CA)
- …balancing, cloud storage, peering, TCP\IP, etc.). + Experience in crisis response or escalation management across multiple teams with the ability to influence ... Solutions Engineer, High Touch Support , Networking, Google Cloud _corporate_fare_ Google _place_ Sunnyvale, CA, USA **Mid** Experience driving progress, solving… more
- TEKsystems (Pleasanton, CA)
- …issues and requests Escalate issues as appropriate and act as a technical escalation point Maintain a high level of customer satisfaction Comply with the desktop ... policies and procedures. Maintains productive relationships with peers and management in IT and the clients whose issues are...group Experience 3 - 6 years of experience Skills Support , Technical support Top Skills Details … more
- Palo Alto Networks (Santa Clara, CA)
- …kind of precision that drives great outcomes. **Your Career** The Renewals Sales Support Manager will lead the Renewals Sales Support Specialists (RSS) ... overseeing the daily creation of subscription & support renewal quotes across North America. This role is...partners with upcoming renewal reports + Serve as an escalation point to the team and distributors on issues,… more
- Cognizant (Sacramento, CA)
- …with advocates, team leads, and FTEs. **Main Responsibilities** * Understand the CSS and Escalation support ecosystem * Partner closely with escalation teams ... skills with attention to detail. * Demonstrated business maturity. * Escalation management & Critical situation handling. **Personal Attributes/Interpersonal… more
- Horizon Services, Inc. (Hayward, CA)
- …of Integrity, Respect, Diversity, and Quality to provide residential treatment, withdrawal management , and sobering programs to support the well-being of women, ... follows and enforces program policies and procedures Responsibilities: People Management + Support PM in interviewing SUD...in improvement of services as needed + Provide crisis support intervention and de- escalation of conflict as… more
- NTT America, Inc. (Sacramento, CA)
- …Utilize the trusted advisor position to influence the client + Assessment of escalation situation + Project escalation management / leading proper resolutions ... reviews of projects. **Duties and Responsibilities:** **A. Services Sales/Presales support ** + 1st call credibility + Support ...situations **D. Contacts** Internal Integration + Executive and LOB management + Sales team and presales team + NTT… more
- BeOne Medicines (Emeryville, CA)
- Leveraging deep Therapeutic Area/Asset expertise, solid global program management skills, global view, and borderless leadership, the GCO Franchise Head is ... deliver in the Franchise(s)- therapeutic area(s) or asset(s), and acts as point of escalation for resolution of issues of the associated program(s) in the Breast and… more
- Wells Fargo (Pico Rivera, CA)
- …interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures + Support customers and employees in resolving ... ideas for improving customer service and colleague experience, and related performance management process and tools + Perform operational and customer support … more
- Intuit (San Diego, CA)
- …processes across the organization. . Conduct deep dives on customer journeys leading to escalation , leveraging existing data to support the voice of the customer ... and be a part of our world class customer support team. OOP handles high velocity customer escalations on...process from start to finish. . Utilize OOP's case management system to effectively track and prioritize escalations, and… more
- Oracle (Sacramento, CA)
- …RESPONSIBILITIES: NOC Operations - Fault handling on incident tickets. provide break-fix support and escalation for event remediation, including leading root ... availability and performance . Deliver premier customer service . Provide comprehensive support to our Engineering and other Operational and technical teams These… more
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