- Datavant (Richmond, VA)
- …+ **Renewal & Lifecycle Support ** + Participate in renewal workflows to support efficient processing and escalation when needed. + Monitor upcoming contract ... and support proactive renewal strategies. + **Compliance & Risk Management ** + Ensure contract records meet organizational standards and compliance requirements.… more
- CoreSite (Reston, VA)
- …security within the CoreSite premises. + Provide day-to-day exceptional customer service and support . + Incident escalation and report writing + Monitor the ... Infrastructure responsibilities will include IFD / MDF / MMR management , structured cabling and supporting infrastructure ownership, and customer space… more
- M. C. Dean (Vienna, VA)
- …with the solution; troubleshoot common infrastructure and application problems; provide escalation support for service availability and performance issues; + ... and cybersecurity industries. We rely on IT infrastructure and applications to support critical business functions and drive value to the customers. The successful… more
- ARSIEM (Arlington, VA)
- …fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an ... workforce of qualified professionals committed to providing the best possible support . As demand increases, ARSIEM continues to provide reliable and cutting-edge… more
- Iron Mountain (Richmond, VA)
- …crucial. Additional responsibilities include architecture recommendations for new solutions, full management of implementations for new customers, support in ... We provide expert, sustainable solutions in records and information management , digital transformation services, data centers, asset lifecycle management… more
- CoreSite (Reston, VA)
- …of digital infrastructure while nurturing your professional growth and success. Operations Support Center Technician's Role: As a member of CoreSite's Operations ... Support Center (OSC) team, the OSC Technician will be responsible for ticket and request management , customer and staff inquiries, as well as monitoring a wide… more
- Parexel (Richmond, VA)
- …to make effective, appropriate decisions when necessary. + Effective escalation management understanding when to bring in support and/or escalate difficult ... in a client facing role which requires the consistent management of the proposal and contract management ...clients. + Ability to negotiate client discussions with minimal support . **Knowledge and Experience** : + Broad experience in… more
- Highmark Health (Richmond, VA)
- … management , including decision-making protocols, reporting cadence, and risk escalation processes + Ensure all marketing initiatives align with corporate ... defines, delivers, and manages complex marketing programs and initiatives that support the Marketing Technology and Operations Team. Ensure alignment between… more
- Oracle (Richmond, VA)
- …ensuring delivery aligns with customer requirements and strategic management direction. + Coordinate multi-vendor systems implementations, prioritize rollouts, ... timely, high-quality deployments. + Ensure robust project documentation, risk management , and post-implementation reviews for continual improvement. + Manage feature… more
- Deloitte (Mclean, VA)
- …to strengthen our team's capability to advise, design, and oversee fraud and risk management strategies as well as support wider banking operations projects. + ... to develop, optimize, and document fraud-related controls, playbooks, and escalation procedures. + 2nd Line of Defense - Risk...Provide guidance on the implementation and oversight of risk management frameworks as part of the 2nd line of… more