- Cisco (Mclean, VA)
- …Escalations and triage Customer Facing Defects. They work closely with Meraki Support , Platform and Product Engineering and Product Management organizations to ... for escalations and CFDs. + Collaborate cross-functionally with Development Engineering, Product Management , Sales, and Support teams with a strong closed-loop… more
- Cornerstone onDemand (Virginia Beach, VA)
- …of the organization. + Experience overseeing major enterprise incidents and providing escalation management in partnership with product, engineering, and account ... **Job Description:** The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In… more
- Cayuse Holdings (Richmond, VA)
- …database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service ... **Overview** **The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE… more
- Quality Technology Services, LLC (Ashburn, VA)
- The **Enterprise IT Support Engineer I -A/V** is responsible for the support and troubleshooting of all A/V equipment and A/V enabled spaces which includes: ... and production ready auditoriums. This hybrid role will also support network needs that pertain to AV systems. The...quickly, partnering with our vendor for issues that require escalation + Track and maintain stock levels of A/V… more
- Alaka'ina Foundation Family of Companies (Arlington, VA)
- …updating service tickets in the IT service management platform, and escalation of incidents requiring higher level support . + Implements policies, procedures ... IT Support Specialist (Help Desk) Location VA - Arlington...Family of Companies (FOCs) is looking for an IT Support Specialist (Help Desk) to support our… more
- General Dynamics Information Technology (Springfield, VA)
- …of a mission-critical IT Operations environment. As a TS/SCI cleared **I** **T Operations Support Technician** on our Operations 24x7 Support team, you are the ... and performance degradation before they become outages. + **Master triage and escalation :** Ask the right questions early, determine who else may be affected,… more
- General Dynamics Information Technology (Springfield, VA)
- …the center of a mission-critical IT Operations environment. As an** **IT Operations Support Technician** **with a TS/SCI level clearance on our Operations 24x7 ... Support team, you are the first responder for enterprise...performance degradation before they become outages.** **Master triage and escalation :** **Ask the right questions early, determine who else… more
- Childrens Hospital of The King's Daughters (Norfolk, VA)
- …The role often entails responding to escalated situations with a focus on de- escalation to prevent injuries and preserve a healthy and safe environment. The Security ... to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee. + ESSENTIAL DUTIES AND RESPONSIBILITIES + Ensures the security… more
- TD Bank (Roanoke, VA)
- …and process support * Strong experience building dashboards and reports that support operations, risk, or issue management * Translate process and policy ... all investigative functions. **Depth & Scope:** + Provides people management leadership by hiring the best talent, setting goals,...functional area + Acts as highest point of team escalation for resolution and provides direction to resolve issues… more
- Cognizant (Richmond, VA)
- …with advocates, team leads, and FTEs. **Main Responsibilities** * Understand the CSS and Escalation support ecosystem * Partner closely with escalation teams ... skills with attention to detail. * Demonstrated business maturity. * Escalation management & Critical situation handling. **Personal Attributes/Interpersonal… more