- Global Foundries (Malta, NY)
- …as the creation and improvement of troubleshooting guides or knowledge base articles. + Support Service Level Agreements (SLA's) with IT domain teams, MFG ... issue as complete or escalate (to level 2 or level 3 support ...player + Experience with hands-on technical roles, ie: desktop support , service operations, infrastructure services ,… more
- SUNY Upstate Medical University (Syracuse, NY)
- …State University of New York and have had one year of permanent competitive or 55-b/55-c service as a Hospital Patient Services Clerk 1 or as a Nursing Station ... quality analysis of registrations, works claim edit and account level work queues and acts as a liaison between... Exam requirements are suspended for the Hospital Patient Services Clerk 2 title. Position status: Varies… more
- Insight Global (Melville, NY)
- …tier 2 technical support position providing break/fix and desktop support services required. Solid understanding of Active Directory and Group Policies. ... a timely basis, within the guidelines of the PC Support Team and the Service Desk System...the team is ready to offer second and third level technical support . * Consults with MSC… more
- CUNY (Queens, NY)
- …- Level 1 (Provisional) - Computer Services **GENERAL DUTIES** **Assignment Level 1, 2 and 3** - Under supervision, performs office or secretarial work ... personnel papers and other college forms. Communications and Customer Service - Provides information, as directed, to faculty, students,...**Employees are not given additional responsibilities when moving from Level 1 to Level 2 … more
- Lockheed Martin (Liverpool, NY)
- …that values integrity and excellence\. **The Work:** The selected candidate will support the classified cybersecurity group within Rotary and Mission Systems \(RMS\) ... operating systems, and proficiency in Microsoft applications\. Excellent customer service , communication, leadership, and organizational skills are also essential in… more
- Burroughs (Buffalo, NY)
- …a nationwide field service organization combined with remote managed services , technical support , help desk, program management and hardware solutions; ... Field Service Technician 2 Field Service...to assigned service calls and within established service level agreement (SLA) periods. Customer and… more
- Mount Sinai Health System (New York, NY)
- …administrative and clinical oversight to ensure that all activity (staffing, support services , inter disciplinary collaboration, resources and financial ... BCLS from AHA required. , BJB - Nursing Emergency Services - STL, Mount Sinai St. Luke's **Responsibilities** **Patient...all patient concerns in a timely manner and provides service recovery as needed. + Demonstrates caring, respect, compassion,… more
- City of New York (New York, NY)
- …in production and test environments, tracking of the status of submitted jobs, escalation to Level 2 support during failure scenarios as well as additional ... FMS/3 supported production applications as well as Tier 1 support for the FMS/ 2 Budget support...years of satisfactory full-time experience related to information technology service management, process management, operations; 2 . A… more
- CaterTrax (Rochester, NY)
- …Solutions Consultant in the CaterTrax Platform. This position is also responsible for providing Level 2 technical support . This is a hybrid position located ... team. Job Summary: Reporting to the Director of Professional Services and Managed Services , the Managed ...through the ticketing queue for those tickets elevated to Level 2 technical support . +… more
- Electronic Environments (New York, NY)
- …fast paced, casual, and supportive work environment. We are currently looking for a Service Coordinator 2 to work in our New York City office. Residential ... training opportunities as well as attendance to industry conferences. Department Service Employment Type Full-Time Minimum Experience Mid- level Compensation… more