- NASCO (Lansing, MI)
- …II, and Level III (NASCO Technical) support so they are able to research and resolve them. Uses Knowledge Tree database and interacts with telecommunications, ... development, system support and Technical staff in order to research and resolve customer issues. May work with more experienced Plan Advocate Support to identify… more
- State of Michigan (Lansing, MI)
- …Job Description As a Departmental Analyst with the Office of Land Survey and Remonumentation, this position will be responsible for completing or overseeing ... a variety of professional research and analysis assignments for the purpose of evaluation,...related to maintaining the integrity of the public land survey system and land boundaries in this state. This… more
- Evolent (Lansing, MI)
- …Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ ... experienced and strategic **Associate Director of Performance Analytics** to lead data -driven initiatives focused on oncology and member-centric products. This role… more
- Henry Ford Health System (Detroit, MI)
- …on specific topics as needed. * Advisor for experience best practices. * Provides data analysis and research to identify trends and opportunities to facilitate ... supervisors and staff on service behaviors/standards and patient satisfaction data retrieval & analysis. * Regularly attends unit/department staff meetings.… more
- Henry Ford Health System (Jackson, MI)
- …on specific topics as needed. + Advisor for experience best practices. + Provides data analysis and research to identify trends and opportunities to facilitate ... supervisors and staff on service behaviors/standards and patient satisfaction data retrieval & analysis. + Regularly attends unit/department staff meetings.… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance ... customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and… more
- Verint Systems, Inc. (Lansing, MI)
- …www.verint.com. **Overview of Job Function:** The Sr. Client Analyst is responsible for survey design, data evaluation, and development of in-depth insights tied ... closely with clients to understand their business goals and identify data and research requirements for decision-making. They perform research design and… more
- Topcon Positioning Systems, Inc (Lansing, MI)
- …Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a ... and existing accounts through JV projects, OEM relationships, dealer leads, market research and company directives. + Build and maintain strong relationships with… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and ... compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to… more
- Humana (Lansing, MI)
- …moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Application Architect ... platforms consist of Nuance IVA, Voice of the Consumer Survey , Guidance Center Video Kiosk, as well as InMoment...Guidance Center Video Kiosk, as well as InMoment market research . These platforms are at the core of our… more