• Assistant Director, Service Desk…

    City of New York (New York, NY)
    …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a...onboard staff to ensure all can provide quality customer service on procurement, contracting and system related… more
    City of New York (09/11/25)
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  • Assistant Director, Service Desk…

    City of New York (New York, NY)
    …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. The Service Desk Unit is part of a...Familiarity with New York City's Enterprise Resource Planning (ERP) systems and ERP-like architecture (ie, Financial Management System… more
    City of New York (08/08/25)
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  • Senior Analyst, Service Desk…

    City of New York (New York, NY)
    …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...responding to incoming inquiries - - through our ticketing system - - related to MOCS systems … more
    City of New York (08/01/25)
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  • Associate Director, Service Desk…

    City of New York (New York, NY)
    …users of the city's procurement technology platform, called PASSPort. Working via our ticketing system , Service Desk staff aims to provide clear, accurate ... , assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily operations to… more
    City of New York (08/02/25)
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  • Assistant Director, Service Desk…

    City of New York (New York, NY)
    …functional and system requirements for large, complex, mission-critical systems - Familiarity with Service -Oriented Architecture (SOA) and Webservices ... accountable for the success of an assigned unit. The Service Desk Unit is part of a...and custom modules. - Support integration points with external systems (eg, Financial System , Contract Registration … more
    City of New York (08/08/25)
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  • Senior Analyst, Service Desk…

    City of New York (New York, NY)
    …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...responding to incoming inquiries - - through our ticketing system - - related to MOCS systems … more
    City of New York (08/01/25)
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  • Senior Analyst, Service Desk…

    City of New York (New York, NY)
    …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...responding to incoming inquiries - - through our ticketing system - - related to MOCS systems … more
    City of New York (08/01/25)
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  • Service Desk Analyst

    Robert Half Technology (Woodbury, NY)
    Description The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day ... voicemail, responding to email, conducting online chat and face-to-face desk -side support. The Service Desk ...base. Recording every interaction with a customer into the service management system . Instructing customers in the… more
    Robert Half Technology (09/27/25)
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  • Senior Analyst, Service Desk…

    City of New York (New York, NY)
    …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...responding to incoming inquiries - - through our ticketing system - - related to MOCS systems … more
    City of New York (09/11/25)
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  • Service Desk Agent

    Cayuse Holdings (Albany, NY)
    …MacOS and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse...support or IT support. + Experience with ServiceNow IT Service Management System . + Customer service… more
    Cayuse Holdings (09/27/25)
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