- TekSynap (Columbus, OH)
- …SES employees 60 minutes ahead of the conference time. + Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, ... trouble tickets in the DLA ITOC Service Now Remedy system , with oversight from the lead. + Assist the...VTC Network. + Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software.… more
- TekSynap (Columbus, OH)
- …Create, update, and manage trouble tickets in the DLA Service Now ticketing system + Maintain and update the Configuration Management (CM) process, tracking changes ... to the DLA Enterprise VTC Network + Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software...DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): + CCNA Security +… more