- Oracle (Albany, NY)
- …results-oriented Senior Customer Success Insights Analyst to join the Global Customer Operations team . This pivotal role is responsible for transforming ... satisfaction, and long-term success. As an Insights Analyst, you will analyze customer behaviors and business trends, define and standardize KPIs, measure the… more
- Excellus BlueCross BlueShield (Dewitt, NY)
- …you, we encourage you to apply! Job Description: Thank you for your interest in our Customer Care team . Due to the volume of applications we receive, we review ... you will receive a Video Assessment from ###@jobalerts.excellusbcbs.com. Summary The Customer Care (CC) Advocate resolves customer inquiries via telephone,… more
- HP Inc. (New York, NY)
- …based onsite in New York City, offers a unique opportunity to join the Customer Experience team and have full exposure to exciting technologies and innovative ... **Description -** The Customer Welcome Centers ('CWCs') are the epicenter of...demos and working closely with the Tech & Innovation team + Demonstrates products live and recorded for briefings,… more
- Momentive Performance Materials Inc. (Niskayuna, NY)
- …to ensure customer satisfaction; + Cross-train and provide backup for other customer service team associates as required. + Participate in both internal and ... problem-solver with a desire to take ownership and contribute to positive customer outcomes. + Team -oriented and leads by example through a strong work ethic and… more
- Wolters Kluwer (New York, NY)
- …We are looking for a Director of Customer Success to lead a global customer success team supporting our SaaS solutions in the health research and healthcare ... Lead, mentor, and grow employee capabilities for a high performing Customer Success team with clear and actionable goal setting, development, and performance… more
- Pearson (Albany, NY)
- …the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual Schools employees and customers with exceptional support ... defined by Leadership + Work collaboratively as a member of the Customer Support team , with schools and other corporate departments such as Instructional Program… more
- Goodwill of the Finger Lakes (Rochester, NY)
- …personnel to expedite and/or trace missing or delayed shipments. + Work with Customer Service Team to attain serviceability improvement and process enhancements. ... SUMMARY: Provide outstanding customer service in a contact center operation, with...to change. + Ability to interact well in a team environment. + Must be self-motivating and dependable. +… more
- ServiceNow, Inc. (New York, NY)
- …as we pursue our purpose to make the world work better for everyone. The Customer Engagement team partners with executives on our 360-degree approach to ... customer , partner, and internal employee engagements. The team collaborates with senior principals across the company to create long-term trusted relationships… more
- MTA (New York, NY)
- …Objective: The position is responsible for managing the day-to-day operations of the Customer Engagement Team (CET), which receives well over 100,000 inquiries ... Manager, Customer Engagement Job ID: 13810 Business Unit: MTA...payment system, OMNY. Responsibilities: + The Manager oversees a team of analysts to ensure that customers receive accurate,… more
- The Hertz Corporation (White Plains, NY)
- …processes, customer service, and maximizing revenue as a leader on the Customer Operations team . The Manager directs processes and activities of frontline ... ** Customer Operations Manager** focuses on the front-of-the-house...build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change… more
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