- PagerDuty (Richmond, VA)
- …a track record in a modern SaaS company by hiring and developing experienced team members, in creating a culture of customer centricity, and understanding the ... motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their… more
- Amazon (Herndon, VA)
- …engage with other AWS operations teams to share best practices and align on cross- team initiatives. Customer focus is key as you work to reduce operational ... long-term engineering projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving… more
- Ricoh Americas Corporation (Alexandria, VA)
- **Job Title: Area Customer Service Coordinator** Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring ... growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. Come Create at Ricoh: If you are seeking a… more
- IBM (Herndon, VA)
- **Introduction** A career in IBM Software means you'll be part of a team that transforms our customer 's challenges into industry-leading solutions. We are an ... and long-term success. Working in close partnership with the Customer Success Engineering (CSE) team -who oversee the...partnership with the Customer Success Engineering (CSE) team -who oversee the full post-sales journey-you will bring deep… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …flexibility to meet unexpected demands. Works as part of a highly motivated customer service team welcoming feedback while contributing to building team ... Title: FULL TIME CUSTOMER SERVICE REPRESENTATIVE (UNIFORM/E-COMMERCE) Location: United States-Virginia-Virginia Beach...Standard Operating Procedures SOP as defined by the management team . - Tracks orders and provides delivery status using… more
- Robert Half Finance & Accounting (Richmond, VA)
- Description We are looking for an experienced and dynamic Head of Customer Experience to lead a global team focused on delivering exceptional service and ... performance and innovation. Responsibilities: * Oversee and manage a global customer experience team , including three team leaders and approximately 40… more
- Capital One (Mclean, VA)
- …as they drive business processes and innovation across all corners of the company. The Customer Success team in Enterprise Data is reimagining the customer ... Senior Project Manager, Product Operations - Customer Support Experience **Senior Project Manager, Product Operations...industry and be rewarded for your achievements. **About the team :** Enterprise Data is responsible for helping drive and… more
- ServiceNow, Inc. (Vienna, VA)
- …+ Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, ... to make the world work better for everyone. The Customer Success Executive is accountable for the strategic leadership...a culture of agility and calculated risk-taking within the team . + Set Success Metrics and Milestones: Establish clear,… more
- Trellix (Richmond, VA)
- …to win and retain more business. This is a key supporting role on the Customer Advocacy team , reporting into the Customer Advocacy Leader, and partnering ... **_Job Title:_** Customer Advocacy & Marketing Specialist **About Skyhigh Security:**...recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive… more
- Travelers Insurance Company (Richmond, VA)
- …first contact for customers, agents, brokers and/or internal business partners, the Operations Customer Service team at Travelers play a key role in providing ... loving what you do and where you do it. **Job Category** Claim, Customer Experience, Customer Service, Operations **Compensation Overview** The annual base… more