- Humana (Albany, NY)
- …experience, and plan operations. **Location:** Remote or if in Louisville hybrid The Lead for HEDIS Diabetes Eye Exam is responsible for the advancement of the ... to improve and how + Cross-collaboration with performance management team to interpret and deliver key recommendations to achieve...related field + 7 years of previous innovation, program delivery and/ or strategy experience + Proven skills in… more
- IBM (New York, NY)
- …and creating solution deliverables for client contracts. As a leader of the team , the IBM Solution Architect guides other professionals and assumes overall technical ... expected to create original work products with minimal supervision. Delivery Consultants apply knowledge of consulting methodologies, key technologies, engagement… more
- HD Supply (Albany, NY)
- …customized solutions. May lead the daily operations of a department or team . Work typically involves infrequent review of output by a supervisor or direct ... support to new and existing associates on the transportation team . This position requires operation of a company or...complete and accurate. + Delivers customer orders within a service area, including interfacing with customers on order issues.… more
- NTT America, Inc. (Albany, NY)
- …Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The ** Service Delivery Manager (SDM)** is responsible for coordinating a team ... expenses) + Identify and drive continuous improvement initiatives + Lead service reviews on account, engagement, and...support (client or supplier) experience 1. 3+ years of Service Delivery , Account Management, or Project Management… more
- Capgemini (New York, NY)
- …a more sustainable, more inclusive world. **Job Description** **Job Title: Cloud Services Delivery Lead ** **Job Summary** We are seeking a seasoned and strategic ... Cloud Services Delivery Lead to manage and deliver comprehensive...ensuring alignment with business and technology goals. **Key Responsibilities** ** Service Delivery & Technical Leadership** + Oversee… more
- Parity (New York, NY)
- …performing, experienced, process oriented and mission-aligned executive ready to manage Parity's service delivery teams and advance their career at the ... continuously improve all aspects of the Customer Experience and service delivery operations including support tools +...real estate related policies, programs, and market conditions + Lead team culture efforts which foster positivity,… more
- JPMorgan Chase (New York, NY)
- …across the region. + Lead , mentor, and develop a high-performing team of amenity service professionals, cultivating a culture of excellence, teamwork, ... improve and optimize the JPMC employee experience throughout North America. As a Regional Service Lead for Amenity Services North America, you will work closely… more
- Amazon (New York, NY)
- … - Workflow and Process Management The candidate has mastered essential Customer Service Lead functions and is dedicated to providing superior world-class ... Job Responsibilities: * Provide 1x1 coaching to CSAs and Lead team members to ensure performance meets...phone, email, and chat channels, ensuring consistent coverage and service delivery . * Facilitate high-volume CS help… more
- Xylem (Auburn, NY)
- …expectations through innovative and sustainable solutions. **THE ROLE:** The Technician in IT Service Delivery is a vital role focused on the operational aspects ... * Maintain and update existing systems * Train users on new technology and software Service Delivery Management: * Manage service requests and ensure timely… more
- SHI (Albany, NY)
- …you need to thrive - in our offices or yours.** **Job Summary** The Service Delivery Manager supports our Managed Services Expert Support customers. The ... Service Delivery Manager is responsible for the...team meetings to discuss progress and coach the team on managing customer interactions for improved service… more