- Amazon (Seattle, WA)
- …cloud-native architectures and modern data strategies. You will act as the voice-of-the- customer throughout engagements and lead both technical delivery and ... Experience Transformation to join our Technology & Industry team . This role will focus on helping enterprise customers...responsibilities In this role you will get to : Customer Transformation Leadership: * Lead complex 'Composable'… more
- Autodesk (Olympia, WA)
- …leadership visibility across regions. You'll be a part of the global Communications team , reporting to the Director of Customer & Partner Communications, and ... from planning to execution-managing timelines, feedback cycles, and stakeholder input. + Will lead and mentor a team of CS communications professionals. +… more
- Amazon (Seattle, WA)
- …customers and businesses? As a Manager, Customer Success Management on the Household Essentials team , you will lead a team of Customer Success ... while improving end- customer and vendor experience. You will guide your team in their work with vendors using data, processes, mechanisms, and interpersonal… more
- Amazon (Seattle, WA)
- …job responsibilities - Lead end-to-end design - Work with a fast-moving team to define intuitive, clean user experiences - Develop and validate solutions through ... At Amazon, our mission is to be Earth's most customer -centric company. The Amazon Customer Service UX...Collaborating closely with product management, engineering, and the UX team , you will guide projects from conceptual stages to… more
- Amazon (Seattle, WA)
- …looking for you! We are seeking a Principal Product Manager Tech to join the Customer Engagement Technology (CET) Team . You will be responsible for driving the ... train the LLM models. You will be a thought leader and innovator within the organization. The mission of...innovator within the organization. The mission of the CET team within Customer Service is to create… more
- Amazon (Seattle, WA)
- Description The Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, ... conceive innovative ways to leverage data in transforming the customer experience. About the team The Data...- Experience managing data pipelines - Experience as a leader and mentor on a data science team… more
- Amazon (Seattle, WA)
- …organization to advance agentic AI adoption and implementation best practices. About the team Customer Experience and Business Trends (CXBT) is an organization ... suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team ...skills. - Ability to rapidly learn new domains to lead domain-specific discussions about processes, metrics and customer… more
- Amazon (Seattle, WA)
- …your Customer (s) role in their strategy. * Lead a meeting with your Customer and internal Amazon team members to educate them on a new Amazon Supply ... fans, artists, and creators on a global scale. Key job responsibilities Customer Success Managers are responsible for driving Seller business growth by providing… more
- Amazon (Seattle, WA)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions by ... team leads AI and Large Language Model (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop...a Principal Product Manager - Technical (PMT) on this team , you will lead the design and… more
- Amazon (Seattle, WA)
- …providing a seamless customer support experience. Key job responsibilities - Lead a team of engineers in designing, developing, testing, and deploying ... Description Amazon.com is broadly recognized as number one in Customer Service in the US and abroad. At Amazon,...will be part of a Global Product and Technology team whose innovations and strategies will define the next… more