- Oracle (Albany, NY)
- …the Business to support team objectives, support for key reports to Leadership, and team lead support. This role offers a wide exposure to all aspects and ... for team leads * Build proactive, positive relationships with peers, managers, Customer Success team members EDUCATION & EXPERIENCE: BS degree or equivalent… more
- Northeast Shared Services (Schenectady, NY)
- …and special-order requests. The Representative will collaborate with the Consumer Services Lead and Manager to ensure that each customer interaction reflects ... email, live chat, physical mail, and social media. Provide direct assistance ( technical and otherwise) with all customer -facing tools and resources, including… more
- New York Power Authority (White Plains, NY)
- …within key accounts. + Requires strong management and leadership knowledge to lead team . + Understand labor contracts and/or employee relation practices. ... Director Customer Business Development Location: White Plains, USAlbany, US...with the organization for implementation, and manages P&L. Leverages technical sales expertise to forge strategic business relationship with… more
- Centrotherm (Waterford, NY)
- …may include: Customer Support Specialist ? Product Support Specialist ? Senior/ Lead Customer Support Specialist ? Customer Service Manager Requirements ... Specialist is a key member of our Inside Sales team . This role owns the customer experience...products and solutions. + Provide timely product and basic technical information to support new and repeat sales. +… more
- Port Authority of New York and New Jersey (New York, NY)
- … customer experiences across our facilities. Reporting to the Senior Supervisor, Customer Experience (CX), you'll work with our team to become familiar ... the relaunch of our online department information resource. + Lead a new department-specific customer experience reporting...CX within their work approach. + Deliver editorial and technical support in improving CX data dashboard portfolio for… more
- Robert Half The Creative Group (Pearl River, NY)
- Description We are looking for an experienced Director to join our Media Analytics & Customer Success team in Pearl River, New York. In this role, you will ... lead strategic initiatives that drive client success by combining...marketing strategies. * Provide leadership and mentorship to a team of analysts, setting annual goals, conducting performance reviews,… more
- University of Rochester (Rochester, NY)
- …and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE Serves as a technical resource for the Customer Technology teams and/or department. ... Provides remote and hands-on support for clients with excellent customer service skills. Provides consulting and technology support for...to work both independently and as part of a team , including the ability to lead a… more
- Oracle (Albany, NY)
- …contact for your customers. Building and fostering relationships with key customer stakeholders (executives, business & IT leaders, influencers, and decision-makers) ... client to develop knowledge and a clear understanding of customer plans, goals, and desired outcomes of their Oracle...-facing to identify risks and work with the account team to get projects on the right track and… more
- ServiceNow, Inc. (New York, NY)
- …Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, ... in This Role: + Drive Post-Sales Success: Own and lead the customer 's post-sales transformation, aligning ServiceNow's...a culture of agility and calculated risk-taking within the team . + Set Success Metrics and Milestones: Establish clear,… more
- Parker Hannifin Corporation (Lancaster, NY)
- …shaping the future of industrial gas solutions. Position Summary We are seeking a Customer Service Representative I to join our team and provide outstanding ... Customer Service Rep Location : LANCASTER, NY, United...received by phone, email, or electronic interface * Resolve non- technical issues related to delivery, lead time,… more