- NTT America, Inc. (Ashburn, VA)
- …license management and inventory control. + Acts as communication coordinator and situation manager during any critical incidents call bridge events. + Performs ... and other technical instruments. **WORK CONDITIONS** + Typical data center work environment with varying temperatures and loud noises....requires work to be done onsite at a data center facility and may require use of a personal… more
- ABM Industries (Virginia Beach, VA)
- …of Maintenance Mechanic, is a fulltime position for ABM's new Housing Resource Center iocated in the City of Virginia Beach, VA. This position requires trade ... to the site's ABM Building Engineer and ABM Account Manager . The pay listed is the hourly range or...and need assistance in completing the employment application, please call ###. We will provide you with assistance and… more
- Amazon (Louisa, VA)
- …to operational excellence. The Logistics site lead manages daily cluster data center logistics operations, ensuring all service level agreements are met. This role ... - Communicate progress/holdups with management - Assist in site tech responsibilities when needed. This will include but not...to day and during periodic reviews by coordinating with manager - Host team syncs - Host one-one conversations… more
- Teleperformance USA (VA)
- …functions and complex Excel functions ** + **Minimum of two years of call center management experience.** + **Experience managing multiple programs concurrently ... and engagement programs** **TP and You** **Through a balanced high- tech and high-touch approach blended with deep industry and...** + **TP Processes (for internal only) ** + ** Call Center Acumen ** + **Supervisor Role… more
- TekSynap (Arlington, VA)
- …systems, ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support, and other optional ... average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates....Experience: + Ten (10) years' experience as a program manager . + Experience managing a 24x7x365 Service Desk of… more
- Mass Markets (VA)
- …a dynamic and results-drivenOperations Managerto oversee the daily operations of our call center . This role is responsible for ensuring operational efficiency, ... Key Responsibilities: + Manage the day-to-day activities of the call center to ensure smooth operations and...is the holding company for a diverse lineup of tech -enabled business services operating companies. MCI organically grows, acquires,… more
- TekSynap (Arlington, VA)
- …teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call resolution (FCR). + Assist in ... VIP support, special events, and high-profile missions as directed by the Program Manager . + Ensure adherence to Department of Defense (DOD) policies and industry… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are seeking a seasoned and dynamic Senior Capture Manager with demonstrated expertise in managing large-scale capture efforts and driving business… more
- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... considered. + 5+ years of working cross functionally with tech and non- tech teams experience + 5+...please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities. Otsuka… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and… more