- Jacobs (San Francisco, CA)
- …Jacobs is seeking a seasoned Telecom Engineer Subject Matter Expert (SME) to lead technical excellence across our global data center portfolio. This role blends ... talent, and shape the future of resilient, high-performance data center connectivity. Key Responsibilities Technical Leadership &...to 25% based on project and business needs. * On- call availability for critical incident support. Jacobs is an… more
- Newegg Inc. (Diamond Bar, CA)
- …& Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics ... aligns with established KPIs, SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as the system administrator… more
- EverBank (Irvine, CA)
- …and achieve key performance indicators (KPIs) + Tenured experience working in a call center environment + Prior vendor equipment finance experience + Strong ... **Contact Center Specialist Lead** The Contact Center ...evaluations for employees in assigned group. + Forecasts future call volumes and creates employee work schedules to meet… more
- University of Southern California (Los Angeles, CA)
- …+ Req 2 years Minimum two (2) years of experience working in a call center , customer service and/or healthcare department/ environment (or combination of that ... outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …combination of education and experience. Associate's degree preferred. Customer Service and/or call center experience, previous experience as a team lead, ... call volume and service levels in the Contact Center OTHER DUTIES: + Perform other duties as assigned....as assigned. ED UCATION/EXPERIENCE: One-year certificate from college or technical school; or three to six months related experience… more
- Encore (Brisbane, CA)
- **Position Overview** The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality ... operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. * Troubleshoots technical issues and resolve… more
- Datavant (Sacramento, CA)
- …Apex, LWC, event driven integration patterns, and Flow. + Strong Service Cloud and call center experience. + Data 360 (Data Cloud) implementation experience. + ... for healthcare. **What We're Looking For** As a Salesforce Technical Architect at Datavant, you will play a high-impact...will play a high-impact role in our growing Salesforce Center of Excellence as the definitive authority on all… more
- Stanford Health Care (Newark, CA)
- …Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing, IVR reporting, and contact center operational metrics. Familiarity ... Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center...skills + Project management experience a plus + Strong technical skills including: MS Access, Excel, PowerPoint, Word +… more
- Encore (Sacramento, CA)
- …operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. _Customer Service_ * Strives to exceed the expectations ... and fosters the hotel/client relationship. _Technical Ability_ * Understands the technical aspects of the job and demonstrates basic operational ability to… more
- Ryder System (Sacramento, CA)
- …system(s) (eg, ServiceNow; Salesforce, etc.), Preferred + 1 year or more in HR, Call Center , or related field, Preferred **Travel** + No **Job Category:** HR ... include generation of solutions for online knowledge base. In addition to technical experience, the Contact Center Representative must have good communication,… more