- Nestle (New York, NY)
- …with various stakeholders, including Technical & Quality Management, Customer Call Center (COE), HeadQuarters Technical Department, Commercial Sales, ... with teams in contact with Distributor Partners and HeadQuarters technical groups will be essential in driving continuous improvements...join a cohort of others who have chosen to call Nestle home. Nestle Nespresso USA is an equal… more
- Evolent (Albany, NY)
- …and processes. * Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations to optimize system ... technical expertise to both IT teams and contact center stakeholders. The ideal candidate will possess a robust...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree ... business so that reviews of calls are accurate for technical content and employees are provided with the correct...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
- University of Rochester (Rochester, NY)
- …+ Acts as a back-up for the Data Center Director. + Manages Data Center on- call rotation. + Leads staff meetings. + Manages Data Center billing/posting. ... + Acts as a back-up for the Data Center Director. + Supports Data Center on- call rotation. + Leads staff meetings. + Manages Data Center billing/posting.… more
- University of Rochester (Rochester, NY)
- …individual, and internal equity considerations._ **Responsibilities:** GENERAL SUMMARY The Data Center Services Technician II provides first level Data Center ... primarily on computer-based technologies in a 24/7/365 environment. The Data Center Services Technician II provides basic systems monitoring, desktop and application… more
- Albany Medical Center (Albany, NY)
- …awareness when assigned. Essential Job Functions (95%): + Must participate in a rotating call schedule and carry a smart phone. Call may exceed fifty percent ... will be made to utilize staff listed on the call schedule. In the event cases cannot be adequately...Contributes articles to and assists with distribution of The Center for Donation and Transplant Newsletter ("The Legacy"). Organ… more
- Zoom (New York, NY)
- …and customer needs + Collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects + Optimizing contact ... improve efficiency and customer experience + Troubleshooting and resolving technical issues related to contact center solutions... solutions + Have knowledge of telephony systems and call routing strategies + Be familiar with CRM systems… more
- City of New York (New York, NY)
- …Access /Model Office location which includes, but is not limited to, the Family Services Call Center , Union Square Job Center , Refugee Job Center , ... includes, but is not limited to, the Family Services Call Center , Veterans Job Center ,...(MIS) of breakdowns and ensure the rapid deployment of technical personnel. Hours/Schedule: 9:00 am - 5:00 pm Work… more
- City of New York (New York, NY)
- … Center /Model Office location which includes, but is not limited to, the Family Services Call Center , Union Square Job Center , Refugee Job Center , and ... includes, but is not limited to, the Family Services Call Center , Union Square Job Center...maintained with community organizations and elected officials within the Center 's geographical area. - Supervise and provide technical… more
- Humana (Albany, NY)
- …needs and develop architecture solutions and blueprints for the customer experience center platform solutions + Lead and govern technical solutions meeting ... of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research....ensure designs are being followed by team and provide technical advice. As we look to migrate and modernize… more