- Fresenius Medical Center (White Plains, NY)
- …manager and other parties per the Adverse Event Report requirements. May be assigned to in- center patient care on an as needed basis + Review and comply with the ... as well as travel to regional meetings/educational events. + Position requires on call rotation including night, day, weekend, and holidays. + There is potential for… more
- Fresenius Medical Center (Jamaica, NY)
- …Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems. + Responsible for hiring, coaching and counseling employees, including ... performance reviews, disciplinary action and terminations. + Provides technical guidance. + Performs other related duties as assigned. **PATIENT CARE:** +… more
- University of Rochester (Rochester, NY)
- …required. + Communications or Business Degree preferred. + 2-5 years hospital and/or call center and/ or customer service experience or equivalent combination of ... De-escalate situations involving dissatisfied customers, offering patient assistance and support. ** Technical Knowledge and Ability** + Monitors nurse call … more
- Veolia North America (New Rochelle, NY)
- …the New York Customer Service Leader and/or CSRs. This spans across the call center , collections, billing, revenue integrity, and backoffice/field work. The ... is responsible for providing an enhanced customer experience by meeting targeted call center , backoffice, revenue integrity, collections and field service… more
- Small Business Administration (Buffalo, NY)
- …evaluating the functions of the CSC, the national OCA loan program customer service/ call center . Responsibilities As a Program Manager (Deputy Director) at the ... of your typical work assignments may include: Assures that call center operations are conducted in compliance...and reviews work; identifies training goals; makes decisions on technical and personnel problems; etc,. Works with Director to… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... business so that reviews of calls are accurate for technical content and employees are provided with the correct...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Trinity Health (Syracuse, NY)
- …Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording) **Nice to Have:** + Cisco Expressway + Cisco UCS ... + Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call ...verbal communication skills to effectively interact with end users, technical staff and vendors of differing professional levels and… more
- Pearl Interactive Network (Albany, NY)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- Evolent (Albany, NY)
- … capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of...and effectiveness in handling prior authorization requests. + Analyze call metrics and other performance indicators to identify trends,… more
- University of Rochester (Rochester, NY)
- …building automated alarm systems; provides communication, dispatches, provides basic technical support, and creates National Incident Management System (NIMS) based ... by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community.… more