- University of Rochester (Rochester, NY)
- …required + Communications or Business Degree preferred + 2-5 years hospital and/or call center and/ or customer service experience or equivalent combination of ... De-escalate situations involving dissatisfied customers, offering patient assistance and support. ** Technical Knowledge and Ability** + Monitors nurse call panel… more
- Casella Waste Systems Inc. (Rochester, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... topics presented by customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service\. + Engages… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, ... application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. -...reviews and report any identified service quality issues. Offer technical assistance and implement corrective actions as necessary to… more
- CUNY (New York, NY)
- …**GENERAL DUTIES** This position encompasses professional and responsible highly technical consultative and/or administrative work unique to the design and ... and maintains the University's network, operates the University's Data Center and Service Desk, manages the processes that safeguard...its academic and business units. This is a high-impact, technical role that offers the opportunity to shape the… more
- City of New York (New York, NY)
- …User Support egain reporting call metrics and apply analysis to optimize call center efficiency and enhance customer experience. - Reviewing incident reports ... of Citywide applications, acting as a liaison between the technical team and the end users. - Participating in...Supervisory and/or leadership experience within a help desk or call center operation - Exceptional oral, written… more
- New York State Civil Service (New Windsor, NY)
- …of the Senior WC Examiner, the WC Examiner will function as a direct supervisor for call center and service center staff and be responsible for the following ... the service center * Provide coverage on the call center * Greet customers at the window...investigating, processing, or adjusting insurance claims; or responding to technical questions from policyholders or claimants;Or 2. An associate's… more
- Humana (Albany, NY)
- …advice and guidance to functional team(s). Highly skilled with broad, advanced technical experience. The individual in this role will lead Humana network ... for Google Cloud. The Senior Cloud Architect (Network) performs technical planning, architecture development and modification of specifications for cloud… more
- Evolent (Albany, NY)
- … capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... tools (eg Power BI.), Visual Basic, and Microsoft PowerPoint ** Technical requirements:** We require that all employees have the...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Evolent (Albany, NY)
- … capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... and adapt to changes in data architecture is preferred ** Technical Requirements:** We require that all employees have the...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Ford Motor Company (Albany, NY)
- …and B2B Parts and Accessories are preferred. + 2+ years of experience with Dealer, Call Center or similar with a focus on operational strategies and tactics ... including: + Experience communicating with and influencing operational and technical team members at all levels in the organization,...+ Ford or other Automotive Field Experience + Operations Center or Customer Call Center … more