- Evolent (Harrisburg, PA)
- …and processes. * Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations to optimize system ... technical expertise to both IT teams and contact center stakeholders. The ideal candidate will possess a robust...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree ... business so that reviews of calls are accurate for technical content and employees are provided with the correct...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
- University of Pennsylvania (Philadelphia, PA)
- …is essential. + Customer Service & Communication: Experience in a customer service call center is a plus. Must have strong communication skills, attention ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Posted Job Title OCC Shift Supervisor - Operations Control Center Job Profile Title Supervisor, Control Center … more
- University of Pennsylvania (Philadelphia, PA)
- …in the areas of registration, billing, and financial aid in a call center environment utilizing various software systems and technical programs. The One Stop ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Posted Job Title One Stop Counselor - Student Services Center , Division of Finance Job Profile Title Coordinator B… more
- Amazon (Berwick, PA)
- …and onboard new team members A day in the life As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth ... a better-rounded professional. Basic Qualifications - 1+ years of relevant experience in data center operations, IT support, or a similar technical field - 1+… more
- Zoom (Harrisburg, PA)
- …and customer needs + Collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects + Optimizing contact ... improve efficiency and customer experience + Troubleshooting and resolving technical issues related to contact center solutions... solutions + Have knowledge of telephony systems and call routing strategies + Be familiar with CRM systems… more
- Humana (Harrisburg, PA)
- …needs and develop architecture solutions and blueprints for the customer experience center platform solutions + Lead and govern technical solutions meeting ... of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research....ensure designs are being followed by team and provide technical advice. As we look to migrate and modernize… more
- WellSpan Health (Lebanon, PA)
- …equipment when minor technical problems occur. + Responsible for taking after hours call for technical staff. + Works in concert with the Director, Managers ... - Friday, Day shift with some nights Rotation: On call rotation **General Summary** Performs all necessary tasks to...and Medical Director to maintain Sleep Center 's AASM accreditation status and to develop and implement… more
- Amazon (Berwick, PA)
- …development of other team members. A day in the life Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a ... Description Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple...by physical repair and may include participation in an on- call rotation. All candidates should be willing to work… more
- Amazon (Fairless Hills, PA)
- …We are currently looking for a candidate with experience in people management, a robust technical understanding, and the drive and vision to take AWS Data Center ... and mentoring people, tracking budgets, providing strategic direction and proposing technical solutions. This manager will ultimately be responsible for installing… more