- Mass Markets (VA)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- GovCIO (Richmond, VA)
- …preferred. + Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). + Strong ... Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier...metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). +… more
- Mass Markets (VA)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Conduent (VA)
- …of a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1** ... apply for the program over the telephone. + Maintain technical and program policy proficiency in the Iowa Family...of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service… more
- Amazon (Arlington, VA)
- …following; auditing/refining day to day processes and event response, conducting data center infrastructure training and drills, providing on- call event support, ... conducting assessments. The TTL serves as a FOC expert technical resource in data center critical infrastructure,...escalation point for FOC engineers and participate in an on- call rotation. - Perform alarm analysis and trending during… more
- Leidos (VA)
- …Training Design & Delivery + Develop, update, and deliver training content for technical solutions used for call center , customer service and ... in Education or Training & Development and 3+ years relevant experience in technical platform training, coaching, or staff development in a Contact Center ,… more
- GardaWorld (Richmond, VA)
- …and Travel Tracking (eg, iJet and NC4) + Experience in a modern 911 Call Center , Central Station Alarm Monitoring, or Dispatch Operation, Technical ... 149480BRTitle:On Call Monitoring Officer - GSOCJob Description: GardaWorld Security...calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring… more
- CACI International (Chantilly, VA)
- Cisco Call Manager Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... * **The Opportunity:** CACI is looking for a Cisco Call Manager Administrator is responsible for the day-to-day administration,...health checks following DISA STIGs + Provide tier 2/3 technical support for voice and unified communications issues +… more
- The Cigna Group (Richmond, VA)
- …through technology and data. As a Sr. Manager, Product Management for Call Routing and IVR, you'll drive innovation in customer engagement platforms, making ... difference. **Responsibilities** + Champion human-centered design by creating IVR and call routing experiences that are simple, accessible and personalized. + Align… more
- Amazon (Manassas, VA)
- …- 2+ years of people management experience - 2+ years of operations and on- call support for data center facilities, mission critical plants, or production ... Description Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people… more