- Amazon (Arlington, VA)
- …with a Master's degree desired - 3+ years experience building call center /collaboration/telephony platforms, including cloud-based web applications, CRM/WFM ... design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key...experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact… more
- City of Norfolk, Virginia (Norfolk, VA)
- …center management or operation + Disaster recovery/business continuity site + Telephone and call center systems + 900MHz radio systems + Computer life cycle ... staff members work together to provide essential services and technical support to all City staff and business functions....reporting to work at the IT administrative offices, data center , or other location in Norfolk on a regular… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... as a trusted partner in the industry. This position supports customer service, technical support, and customer sales interactions. It requires you to interact with… more
- City of Norfolk, Virginia (Norfolk, VA)
- …design, configuration, installation, and maintenance of the City's critical data center and wired/wireless network infrastructure, including but not limited to ... - $84,373 Essential Functions This position demands strong analytical, technical , and communication skills. Requirements include: + Problem Solving:...tasks + Be able to work periodic 24 hour on- call rotation shifts + Report to work as directed… more
- NTT America, Inc. (Ashburn, VA)
- …is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and ... security team. This role works closely with the Data Center Operations Team (DCOPS) to ensure that security measures...to operate any required computer keyboard, mouse, and other technical instruments. + Ability to lift and carry objects… more
- NTT America, Inc. (Gainesville, VA)
- …is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and ... role in ensuring the safety, security, and compliance of the NTT Data Center physical infrastructure, equipment, and personnel. The Security Officer Level 1 (L1)… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- …incident management processes, effectively guide incident and triage calls from a technical perspective, share technical details obtained from monitoring tools ... mitigation of technology incidents. The team is the command center for all impacting incidents. The key objective of...as per the standards and procedures. 10. Influence other technical teams on the calls and articulate troubleshooting steps… more
- Evolent (Richmond, VA)
- … capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... Business Intelligence tools such as Power BI or Tableau-Preferred ** Technical Requirements:** We require that all employees have the...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Amazon (Alexandria, VA)
- Description We are seeking a Night Shift Data Center Facility Manager to serve as a leader and technical expert across a cluster of our northern VA Amazon data ... to meet or exceed defined service levels of data center operations. The ideal candidate will have proficiency in...and deliver performance reviews for staff - Maintain the on- call schedule coordinating absence and vacations of their direct… more
- City of Norfolk, Virginia (Norfolk, VA)
- …city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, ... and other relevant information. + Train and certify on Norfolk 911 call handling equipment (CHE), to include multi-line NG911 and administrative phone lines… more