- Sprinklr (MA)
- …social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, ... with SOX controls, procedures, and processes + Maintain appropriate technical and industry knowledge for Travel + Manage travel...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
- Lawrence General Hospital (Methuen, MA)
- …Administration & Support + Manage and maintain enterprise telecommunications systems (VoIP, PBX, call center , paging, nurse call , and mobile devices). + ... communication systems. + Other duties as assigned by the Manager EDUCATION AND RELATED EXPERIENCE: Required: Education & Experience:...similar). + Knowledge of SIP, PRI, analog lines, voicemail, call routing, and call center … more
- CenterWell (Boston, MA)
- …point for complex technical hurdles that your team cannot solve. + Call Center and Back-Office reporting: Architect the reporting logic for high-volume, ... for the data architecture and metric reporting for CenterWell's call center and back office operations. You...analysis. This role requires a unique hybrid skillset: the technical ability to unify disparate data sources (Telephony, WFM,… more
- Beth Israel Lahey Health (Westwood, MA)
- …perform a variety of essential function including: outreach and scheduling thru our call center , data entry/billing, and Rx fulfilment. The Technician Supervisor ... Responsibilities:** 1. Supervises and directs the daily operations for the pharmacy call center and data entry operations, including in/outbound calls, e-… more
- Museum of Fine Arts Boston (Boston, MA)
- … center specialists work under the direct supervision of the command center manager , monitoring and providing surveillance of all Museum areas including ... Bachelor's degree in criminal justice, or related discipline or technical degree preferred or equivalent combination of experience &...Experience in museum or other type of cultural institution, call center , network operations center ,… more
- GovCIO (Boston, MA)
- …preferred. + Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). + Strong ... Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier...metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). +… more
- Beth Israel Lahey Health (Burlington, MA)
- …Care Pharmacy Services in ensuring that there are sufficient professional and technical support personnel to meet pharmacy department needs. 4. Manages the workflow ... pharmacotherapy services. 17. Partner with the pharmacy purchasing and contracting manager , pharmacy purchaser(s) and medication safety and drug policy pharmacist to… more
- State of Massachusetts (MA)
- …MassDOT Talent Acquisition Team at ###@dot.state.ma.us. * For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722. * For ... creating and maintaining spreadsheets, preparing reports, interpreting data; providing technical assistance and responding to inquiries from staff and outside… more
- Oracle (Boston, MA)
- …and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power ... SDN services that allow customers to connect their on-premises networks, data center networks, and/or other networks via enterprise-grade links to Oracle's cloud.… more
- MAPFRE Insurance (Webster, MA)
- …proud to be an equal opportunity employer._ **Nearest Major Market:** Worcester **Job Segment:** Law, Call Center Manager , Call Center Supervisor, ... with agents and customers through calls and occasional visits. + Monitor call flow and compliance using Genesys system. + Collaborate with other management… more
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