- Sprinklr (VA)
- …social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, ... with SOX controls, procedures, and processes + Maintain appropriate technical and industry knowledge for Travel + Manage travel...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
- CACI International (Chantilly, VA)
- …Travel: Continental US * * * **The Opportunity:** CACI is looking for a Cisco Call Manager Engineer Lead to support our DoD customer to implement an enterprise ... from IT operations to mission operations. As a Cisco Call Manager Engineer Lead, you will be...telephony and unified communications issues + Develop and maintain technical documentation and standard operating procedures per DoD requirements… more
- ICF (Reston, VA)
- …+ 7+ years of IT operations experience, including Tier II/Tier III support in a call center or enterprise support environment. + 5+ years of hands-on experience ... VA. ICF's IT Support Specialists provide mid-level analysis and technical support for the ICF employee user community, including...a formal trouble ticket system such as Microsoft System Center Service Manager , Remedy, or ServiceNow. +… more
- CenterWell (Richmond, VA)
- …point for complex technical hurdles that your team cannot solve. + Call Center and Back-Office reporting: Architect the reporting logic for high-volume, ... for the data architecture and metric reporting for CenterWell's call center and back office operations. You...analysis. This role requires a unique hybrid skillset: the technical ability to unify disparate data sources (Telephony, WFM,… more
- Chenega Corporation (Fort Belvoir, VA)
- …expertise in system design and development. + Troubleshoot and analyze web, System Center Configuration Manager (SCCM) Windows Services Update Server (WSUS), and ... Ft. Belvoir, VA C-CHR-24-047 TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for… more
- Microsoft Corporation (Reston, VA)
- …**Understand User Requirements** + Collaborates with appropriate stakeholders (eg, project manager , technical lead) to determine user requirements for a ... growth opportunity. Do you want to be at the center of Cloud Computing and work on services that...Engineers should expect to participate in a regularly scheduled on- call rotation. **Coding** + Reviews the code of a… more
- GovCIO (Richmond, VA)
- …preferred. + Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). + Strong ... Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier...metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). +… more
- HCA Healthcare (Reston, VA)
- …Jump-start your career as a Cardiovascular Technician Lead today with Reston Hospital Center . **Benefits** Reston Hospital Center , offers a total rewards package ... Tardiness Policy. + Supports responsible staffing decisions (cancels, places staff on hold/on call , calls in on hold/on call staff appropriately). + Demonstrates… more
- City of Norfolk, Virginia (Norfolk, VA)
- …city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, ... a good fit for the City of Norfolk's 911 center . As essential staff members of our agency, Public...(VCIN/NCIC) certification. + Train and certify on Norfolk 911 call handling equipment (CHE), to include multi-line NG911 and… more
- SAIC (Quantico, VA)
- …with established escalation procedures. + Report on previous business day's Enterprise Operations Center call volume and SLAs to be incorporated into the Morning ... & Space Sector of SAIC is seeking a Incident Manager /Watch Officer to support a transformational infrastructure program for...will have experience managing incidents in a Network Operations Center or equivalent operations center supporting the… more