- GoNetspeed (Rochester, NY)
- …whatever comes next. If this excites you, come and join our team. Technical Support Technician position will be a key position within GoNetspeed's Network Operations ... Center . This person will be responsible for providing Level...Level I and potentially some Level II troubleshooting and technical assistance in the areas of our voice-switched, optical… more
- Veolia North America (New Rochelle, NY)
- …York Customer Service Leader and/or CSRs. This spans across the call center , collections, billing, revenue integrity, and backoffice/field work. The ... for providing an enhanced customer experience by meeting targeted call center , backoffice, revenue integrity, collections and field service metrics for… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- Olympus Corporation of the Americas (Buffalo, NY)
- …products. Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment. **Job ... about Life at Olympus (https://www.olympusamerica.com/careers) . **Job Description** The Field Service Engineer (FSE) services and maintains all product lines for… more
- Nestle (New York, NY)
- …with various stakeholders, including Technical & Quality Management, Customer Call Center (COE), HeadQuarters Technical Department, Commercial Sales, ... and growth. Join us! **Position Summary:** As a Field Service Engineering Advisor, you play a pivotal role in...with teams in contact with Distributor Partners and HeadQuarters technical groups will be essential in driving continuous improvements… more
- ManpowerGroup (Amherst, NY)
- …- working as a problem solver for our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a ... working at least every other Saturday or Sunday **Customer Service Specialist** As a Customer Service Specialist,...empathy, and patience to work in a fast-paced, high-volume call center . + Ability to read and… more
- University of Rochester (Brighton, NY)
- …relevant experience required + Or equivalent combination of education and experience + Previous Service Desk or Call Center Experience preferred + Experience ... needs, providing excellent customer service in all interactions. + Acts as an on- call resource for the Service Desk. + Keeps abreast of current desktop and… more
- New York Racing Association (NY)
- …School Diploma or Technical Certification Minimum three (3) years of experience in a call center or a customer service position with focus on customer, ... Title: Customer Service Representative Employee Status: Regular Full Time Work...of operation, directions, etc.) * Ability to handle heavy call volumes of both inbound and outbound. * Assist… more
- Cayuse Holdings (Albany, NY)
- …+ Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization + Must ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services...services to the customer + Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in… more
- Nestle (New York, NY)
- …SUMMARY:** As a Digital Content Specialist, you will be sitting within our contact center as part of the Center of Excellence B2C Innovation & Optimization ... Hub. In this role, you will implement customer- service focused chatbots, where you will design, author, and...and the team. + Ensure the scalability of the technical platform aligns with the business needs and vision.… more