- Monro Muffler/Brake (Malta, NY)
- …Career is Here! About The Role: The Lube and Tire Technician at Monro or General Service Tech as we call it, is an entry level Automotive Technician position and ... family of brands is one of the leading automotive service and tire dealers in the United States. We...management, and in store operations at our Store Support Center in Rochester, New York. If you like helping… more
- University of Rochester (Rochester, NY)
- …calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and ... required + Or equivalent combination of education and experience + Customer Service , Control Center , and Emergency response experience required **KNOWLEDGE,… more
- WMCHealth (Valhalla, NY)
- …other patient care in the Forensic Program at Westchester Medical Center . The Director supervises, coordinates, implements and directs ongoing administrative aspects ... of an assigned service line. This position will have oversight of recruitment,...and grant acquisition efforts. This position will also cover on- call for open shifts at the Valhalla and MidHudson… more
- Casella Waste Systems Inc. (Hopewell Junction, NY)
- …by customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service \. + Engages with ... and strives to meet or exceed call center metrics while providing excellent consistent customer service...relationship management field\. Demonstrated knowledge and competence in several technical areas of customer service and client… more
- FirstLight Fiber (Albany, NY)
- …to DSL, T1, Carrier Ethernet and Internet services. * Participate in a technical call queue. Responsible for documenting information on all incoming calls ... seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry. The… more
- Paylocity (Rochester, NY)
- …Required + Bachelor's degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles; ... service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client...HCM experience or 4 years of relevant experience in technical support, call center operations,… more
- Constellation (Oswego, NY)
- …to support procedure use and adherence, human performance fundamentals (HU), technical human performance techniques (THU) and provide coaching and mentoring as ... necessary to achieve continuous improvement. Interfaces with the Clean Energy Center (CEC) schedulers and planners to plan and execute work. Provides recommendations… more
- Highmark Health (Albany, NY)
- …family members + Previous experience in working in a high volume collection or customer service call center environment + Previous experience working in a ... the financial resolution of all self-pay account balances from technical and professional billing systems. Follows department policies and...service recovery skills working in a high volume call center environment. + 2 years in… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, ... application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. -...Services to conduct thorough reviews and report any identified service quality issues. Offer technical assistance and… more
- University of Rochester (Rochester, NY)
- …Delivery of services includes remote and hands-on support with excellent customer service skills. Maintain expertise in current desktop and network technologies, as ... in a rotational (~ Every 4 Weeks) 7 Day on- call 24X7 coverage. **ESSENTIAL FUNCTIONS** + This role provides...recommended. + They will Assess, interpret and analyze customer technical problems received via multiple vectors. + Utilize strong… more