- University of Rochester (Rochester, NY)
- …calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and ... required + Or equivalent combination of education and experience + Customer Service , Control Center , and Emergency response experience required **KNOWLEDGE,… more
- Evolent (Albany, NY)
- … capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... to excel in their roles. + Monitor daily contact center operations to ensure adherence to service ...and effectiveness in handling prior authorization requests. + Analyze call metrics and other performance indicators to identify trends,… more
- Casella Waste Systems Inc. (Rochester, NY)
- …by customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service \. + Engages with ... and strives to meet or exceed call center metrics while providing excellent consistent customer service...relationship management field\. Demonstrated knowledge and competence in several technical areas of customer service and client… more
- New York State Civil Service (New Windsor, NY)
- …of the Senior WC Examiner, the WC Examiner will function as a direct supervisor for call center and service center staff and be responsible for ... Responsible for administrative tasks in the service center * Provide coverage on the call ...investigating, processing, or adjusting insurance claims; or responding to technical questions from policyholders or claimants;Or 2. An associate's… more
- University of Rochester (Rochester, NY)
- …Diploma required + Communications or Business Degree preferred + 2-5 years hospital and/or call center and/ or customer service experience or equivalent ... De-escalate situations involving dissatisfied customers, offering patient assistance and support. ** Technical Knowledge and Ability** + Monitors nurse call panel… more
- CUNY (New York, NY)
- …builds, upgrades and maintains the University's network, operates the University's Data Center and Service Desk, manages the processes that safeguard the ... **GENERAL DUTIES** This position encompasses professional and responsible highly technical consultative and/or administrative work unique to the design and… more
- American Red Cross (Liverpool, NY)
- …+ Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of ... + Assigns and supervises volunteers during surge situations for the Hero Care Center . ** Service Delivery Management** : Ensures the delivery of SAF core… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, ... application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. -...Services to conduct thorough reviews and report any identified service quality issues. Offer technical assistance and… more
- Humana (Albany, NY)
- …provider PaaS and SaaS offerings (eg Azure Kubernetes Service , Application Service Environment, etc.) Data Center infrastructure solutions: Cisco (R&S), Palo ... advice and guidance to functional team(s). Highly skilled with broad, advanced technical experience. The individual in this role will lead Humana network… more
- University of Rochester (Rochester, NY)
- …leadership and direction to the Patient Services team, serve as the functional/ technical and customer service escalation expert, assign work, coordinate and ... center during the absence of the Patient Services Management Team. **Functional/ Technical and Customer Service Escalation Expert** + Provides day to day… more