- Highmark Health (Albany, NY)
- …family members + Previous experience in working in a high volume collection or customer service call center environment + Previous experience working in a ... the financial resolution of all self-pay account balances from technical and professional billing systems. Follows department policies and...service recovery skills working in a high volume call center environment. + 2 years in… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, ... application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. -...Services to conduct thorough reviews and report any identified service quality issues. Offer technical assistance and… more
- University of Rochester (Rochester, NY)
- …Delivery of services includes remote and hands-on support with excellent customer service skills. Maintain expertise in current desktop and network technologies, as ... in a rotational (~ Every 4 Weeks) 7 Day on- call 24X7 coverage. **ESSENTIAL FUNCTIONS** + This role provides...recommended. + They will Assess, interpret and analyze customer technical problems received via multiple vectors. + Utilize strong… more
- Veterans Affairs, Veterans Health Administration (Buffalo, NY)
- …GS-0679-07 in HAS that serves one of the following sections in HAS: PC/Specialty Call Center operations, Medicine and Imaging Services or Surgical and Support ... in the Community Based Outpatient Clinic (CBOC), Inpatient Unit, Call Center , Outpatient Clinic, Patient Aligned Care...break down barriers to efficiency by meeting with Clinical Service Chiefs, Group Proactive Manager, AOs, etc. The GS-07… more
- FirstLight Fiber (Albany, NY)
- …potential on call duties. Recommended SKILLS + Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality. + ... The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks...There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to… more
- WMCHealth (Margaretville, NY)
- …Care Center City/State: Margaretville, NY Category: Allied Health Prof/ Technical Department: Therapeutic Recreation Union: Yes Union Name: UFCW Position: Part ... to other facilities when necessary. + Refer resident/families to appropriate social service personnel when Mountainside Residential Care Center does not provide… more
- Stony Brook University (Southampton, NY)
- …region with expanding demand and rapid population growth. + Provide independent STEMI call coverage at a full- service community hospital, supported by a ... care anchored in the academic excellence of a world-class medical center . As a community-centered hospital, SBSH combines the personalized attention of… more
- NTT DATA North America (Yonkers, NY)
- …teams. **Basic Requirements** + 2+ years of experience managing or supervising technical field service teams (hospital environment preferred). + 4+ years ... and development of a ~15 member team supporting data center and remote IT infrastructure services across a 24/7/365...This role ensures efficient dispatch and execution of field service requests via ServiceNow, monitors service quality… more
- Independent Health (Buffalo, NY)
- …year of progressive leadership/management responsibility required. + Experience in a call center operations environment with demonstrated results supervising ... will coach their respective team members to deliver quality service and to adhere to schedules to meet ...Supervisory Duties + Monitor assigned teams' work to ensure call documentation is accurate and followed through in a… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- …vendors, troubleshoot complex routing issues, support critical systems such as 911 call delivery, and assist with system validation and asset management. WHO WE ... + 8+ years of experience working in a data center or in the field supporting related work +...to installation and maintenance + Ability to follow detailed technical documentation + Willingness to travel within the NYC… more