- Grifols Shared Services North America, Inc (Philadelphia, PA)
- …designated timeframes. + Partners with Telephone Support Team to provide additional technical guidance via phone and schedule corrective service activities per ... communicate technical information effectively + Strong focus on customer service and building relationships while meeting expectations and deliverables + Ability… more
- GovCIO (Harrisburg, PA)
- …preferred. + Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). + Strong ... technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-...metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). +… more
- Concentrix (Harrisburg, PA)
- …working in an Agile/Scrum environment. + Familiarity with Enterprise Call Center operations and technology. + Service Cloud Certification The base salary ... Management:** + Responsible for Product Roadmap for client's Enterprise Call Center + Define and write Epics,...+ ** Technical Expertise:** + Utilize functional and technical knowledge of Salesforce Service Cloud to… more
- Cognizant (Harrisburg, PA)
- …CST/No late hours. Monday - Friday schedule/No weekend hours. Career path within Call Center (for solid performers). Opportunities for growth throughout our ... **CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position...organization, once proven successful in Call Center role. **ESSENTIAL FUNCTIONS:** 1. Answering… more
- Comcast (Philadelphia, PA)
- …a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships ... relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well… more
- Cayuse Holdings (Harrisburg, PA)
- …+ Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + Must ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services,...to the customer . + Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in… more
- Veolia North America (Hummelstown, PA)
- …from a two-year college or technical school preferred. + 2 years previous call center , front office, bad debt, back office, and/or billing customer ... The customer service representative operates on various functional levels within the call center . Handling a high volume of calls is the top priority… more
- UGI Corporation (King Of Prussia, PA)
- …and/or works. Nearest Major Market:Philadelphia Job Segment: Call Center Representative, Behavioral Health, Substance Abuse, Customer Service Representative, ... Service Rep Coordinator Location: King Of Prussia, PA,...strong professional connections primarily over the phone with AVAT Call Center , AmeriGas districts, technicians, customers, and… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- Penn Medicine (Philadelphia, PA)
- …with attentiveness, empathy, patience, and knowledge. + Special projects as assigned by Manager. + On- Call service are 24x7 and may be required for this job. + ... leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals… more