- Serco (Herndon, VA)
- …Field Services, and/or PC Imaging/Deployment teams + Experience managing contact center solutions, including workforce management, call routing, and performance ... and Deployment Services teams. + Lead and mentor supervisors, technical leads, and managers supporting each function. + Ensure...accommodation with the application process please email: [email protected] or call the HR Service Desk at ###,… more
- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations, call center , and deskside support. + ... requests, and problems to ensure timely resolution. + Collaborate with technical teams, service personnel, and end users to coordinate issue resolution and… more
- Shuvel Digital (Vienna, VA)
- Service Desk Hybrid Vienna, VA. Description: The ...1 support and capabilities or similar + Desired - Call Center or front-line customer support experience ... Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise… more
- Capital One (Mclean, VA)
- …Bank, focusing on three key pillars 1) Future of Retail Bank Servicing 2) Call Center Strategy & Analytics and 3) Customer Experience Measurement across all ... day to day staffing forecasts and optimization of the call center , including oversight of integration with...Finance and others to drive improvement in quality, volume, service , and profitability + Leadership: May manage and develop… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- Otis Elevator Company (Lorton, VA)
- …rates, and technical support + Generate field leads and assist service sales representatives in selling upgrades and repairs + Recommend and detail changes ... Otis Elevator Company is searching for a highly motivated Service Supervisor to oversee the servicing and repair of...+ Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software + Strong… more
- Trace Systems Inc (Portsmouth, VA)
- …Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues. + Operating and ... Job Overview Job Title: IT Service Desk Support- Tier III Location: Portsmouth, VA...in accordance with employee checkout procedures. + Perform deeper technical troubleshooting and issue resolution, escalating unresolved matters to… more
- ADP (Norfolk, VA)
- …a background in Genesys telephony and administration and experience with contact center technologies (eg, Salesforce, routing, IVR, call recordings, and WFM.) ... service organization focusing on contact centers and contact center key metrics will serve you well. You will...Qualifications:** + At least two years of administrator / technical support experience with Genesys or similar technology. **TO… more
- World Wide Technology (Quantico, VA)
- …problem-solver with strong technical expertise and excellent customer service skills. **RESPONSIBILITIES:** ** Call Manager:** + Configure, monitor, and ... for organizations around the globe. Through its Advanced Technology Center , a collaborative ecosystem of the world's most advanced...or equivalent experience + Experience: 3+ years in a technical support or IT system administration role. Call… more
- NTT America, Inc. (Ashburn, VA)
- …+ Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data center . + Coordinates ... fingers to operate any required to operate computer keyboard, mouse, and other technical instruments. **WORK CONDITIONS** + Typical data center work environment… more