- Palo Alto Networks (Santa Clara, CA)
- …landscape shifts, customer insights, and technical feasibility. + Champion the Customer Experience - Represent the voice of the customer by ... need both - strong product management skills and deep technical acumen. While we do not expect you to...decisions. + Measure What Matters - Define and track customer success metrics across the product lifecycle to drive… more
- NVIDIA (Santa Clara, CA)
- …to help us take on some once-in-a-lifetime opportunities! As a key member of the Customer Technical Program Management Team, we are looking for a senior Program ... Management professional who will be responsible for leading customer relations as well as technical /operational program...electronics industry with a focus on program/project management + Experience and therefore deep customer savvy born… more
- Palo Alto Networks (Santa Clara, CA)
- …providing actionable feedback and mentorship to help team members exceed expectations Technical Oversight and Customer Engagement: + Support engineers in solving ... and prediction models **Your Experience :** Leadership and Management: + 8+ years in technical support, with at least 3 years experience in a management OR… more
- DataVisor (Mountain View, CA)
- …collaborative, and results-driven. Come join us! Position Overview As a Director of Technical Account Management (TAM) & Customer Success (CS), you will manage ... technical guidance and best practices, or advise on customer 's use of custom or DataVisor built machine learning...teams + Attend meetups, events, and conferences as a technical ambassador Requirements + 10+ years of experience… more
- IBM (San Francisco, CA)
- …implements, adopts and achieves value from IBM Technology with hands-on, deep technical experience and excellent communication skills. A typical activity may ... **Introduction** A Customer Success (CS) Technical Specialist in...Science, Data Science or Engineering, Information Systems, or equivalent technical degree/ experience . * Strong communication / intellectual… more
- Amazon (San Diego, CA)
- …initiatives that span delivery, product, and GTM teams to improve overall customer experience * Influence product roadmaps based on insights from ... emerging Generative and Agentic AI technologies to radically change customer 's experience in seeding and scaling our...the AWS cloud. Basic Qualifications - 5+ years of technical product or program management experience -… more
- Google (Sunnyvale, CA)
- …required to onboard and scale customer workloads while improving the overall customer experience . Google is proud to be an equal opportunity workplace and ... years of experience in program management. + Experience with cloud technologies or technical infrastructure....modeling, trend analysis, statistics, forecasting, or business insights. + Experience in customer service with a focus… more
- Amazon (Santa Clara, CA)
- …The CET AI team leads AI and Large Language Model (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, ... issue at the first contact and improve our customer and associate experiences. You will navigate technical...and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work… more
- Veolia North America (Santa Clara, CA)
- …the customer experience by coordinating all aspects of the customer service cycle. Provide technical support to customers and Veolia teams, providing ... multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the...communications (both internal and external) for all aspects of customer and technical service. + Analyze, plan… more
- Amazon (San Diego, CA)
- …You will drive program swim-lanes across teams and organizations to deliver customer experience improvements affecting all of amazon's B2C customers and ... Description Amazon's mission is to be 'Earth's most customer -centric company', and our award-winning Customer ...- 7+ years of working directly with engineering teams experience - 5+ years of technical product… more