- Mastercard (New York, NY)
- …make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You ... technical constraints. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and… more
- Amazon (New York, NY)
- …resolve technical decisions in partnership with engineering teams - balancing customer experience , technical feasibility, and speed to marketplace while ... us develop products, and innovate on behalf of the customer . As a PPMT, you will engage with a...technology decisions and strategy related to a product - Experience managing technical products or online services… more
- Synchrony (New York, NY)
- …financial services, payments industry trends, competitors, emerging technologies, and companies technical knowledge (financial services) customer experience ... usage, and adoption metrics. + Develop and present regular reports on technical product performance, customer feedback, and improvement opportunities to senior… more
- Synchrony (New York, NY)
- …financial services, payments industry trends, competitors, emerging technologies, and companies technical knowledge (financial services) customer experience ... identify root cause, action plans, impact and resolution. + Strong analytical and technical skills + Strong knowledge and working experience with Application… more
- Microsoft Corporation (New York, NY)
- …across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams. Orchestrates team resources and ... subsidiary to drive consistency in technical approach and ensure customer technical experience across teams. Orchestrates team resources and coaches team… more
- Safran (New York, NY)
- …and written communication skills to deliver detailed technical information. * Experience handling difficult customer situations. * Ability to listen, analyze ... and then act. * 3 to 7 years of experience in a direct customer -facing role. *...-facing role. * Minimum 3 years supporting customers with technical issues * Training and operational experience … more
- Broadcom (Albany, NY)
- …(TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical , communication, and collaboration ... your assigned customers while developing an understanding of the customer 's technical goals as they align with...you perform the following: + Leverage your proven work experience in customer -facing positions (eg TAM, Solution… more
- Cornerstone onDemand (New York, NY)
- … supporting LMS, HRIS, LXP, etc. is a plus + Minimum of 5 years' experience in a technical customer support role. Preferably with enterprise SaaS ... and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively. + Experience leading major… more
- Google (New York, NY)
- …the programs from interface to infrastructure, serving, and customer issues, and drive technical discussions. + Experience in the API / Tool Use / Agent ... outcomes without direct authority, ensuring alignment among the stakeholders. + Bridge Technical and Strategic Work: Rapidly grasp complex AI modeling concepts and… more
- Confluent (Albany, NY)
- … technical leader, you think strategically and you help drive end-to-end technical delivery from customer experience to scaling internal operations. ... several factors when determining compensation, including work history, education, professional experience , and location. The actual pay may vary depending on your… more