- Wells Fargo (New York, NY)
- …begins with you. Wells Fargo is seeking a seasoned and strategic Lead in Customer Experience Analytics to drive insights and improvements across our digital ... role, you will:** + Act as the primary SME for session replay and customer experience analytics tools (Glassbox, AppDynamics EUM, Splunk) + Review and analyze… more
- Amazon (New York, NY)
- …buy and easy to use. Amazon Connect in Applied AI Solutions is transforming customer experience through a unified data and knowledge foundation that powers ... and technology strategy decisions that position AWS as the leader in AI-powered customer experience solutions About the team We are a collaborative organization… more
- Amphenol Aerospace (Sidney, NY)
- …responsibilities of theCustomer Quality Technicianinclude, but are not limited to: + Technical support of customer quality issues/escapes + Regular communication ... Customer Quality Technician Apply Now! Back to search...school diploma and at least 5 years of applicable experience or an associate degree in a technical… more
- Philips (Latham, NY)
- …of clinical and technical resources for each project, to ensure the successful customer experience and guided by the statement of work. **This position will ... stream and answer customer requirements and questions, to include site drawings, technical specs, etc. Keeping the customer informed of project status and… more
- Veolia North America (New Rochelle, NY)
- …functions, as needed. The incumbent is responsible for providing an enhanced customer experience by meeting targeted call center, backoffice, revenue integrity, ... of Metering, with ongoing divisional projects for improving the customer experience (ie CC&B Upgrades, Web Upgrades,...and metering operations preferably in Regulated Utility. + Significant technical expertise and experience required as it… more
- Lumen (Albany, NY)
- …inbound requests from various internal and external customers, ensuring a seamless experience throughout the entire customer lifecycle. This role is critical ... behaviors. **What We Look For in a Candidate** + Experience : 3+ years customer success or account...Technical Proficiency: Comfortable using CRM systems and other customer management tools. + Working knowledge of MS Office… more
- Amazon (New York, NY)
- …customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also ... of large-scale IT deployment or program experience . * 5+ years of experience leading complex, large-scale, technical or engineering programs with a proven… more
- GCI Communication Corp (Syracuse, NY)
- …solutions. Will assist customers in a professional manner by providing the ultimate customer experience . + Meet and exceed all performance and sales ... to new and existing customers. + Create a first-class customer service experience . + Handle all ...resolution. + Knowledge of telecommunications industry, products, services, and customer service activities. + Technical skills to… more
- Insight Global (New York, NY)
- … concepts to non- technical users Having worked in tech consulting or customer management is a bonus Experience working with/contributing to backstage.io is a ... Identify points of friction in the onboarding and adoption experience Represent the voice of the customer ... issues Excellent communicator with a strong focus on customer needs & able to explain complex technical… more
- Cardinal Health (Albany, NY)
- …account needs are meet, and operational performance is optimized to enhance customer experience . **_Responsibilities_** + Provides outstanding customer ... **_What Customer Service Operations contributes to Cardinal Health_** ...issues resolutions as necessary. **_Qualifications_** + 3-6 years of experience , preferred + High School Diploma, GED or equivalent… more