- Proofpoint (Reston, VA)
- …little or no direction, and above all a passion for ensuring a world class customer experience . **Your day-to-day** + Guide customers through each phase of their ... business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience...equivalent + 5 to 10+ years of industry leadership experience in a customer success, sales engineer,… more
- Google (Reston, VA)
- …at Google . **Responsibilities:** + Identify and qualify business opportunities and key customer technical issues, developing a strategy to resolve technical ... equivalent practical experience . + 10 years of experience with cloud native architecture in a customer...legacy applications, and application performance profiling and tuning. + Experience engaging with, and presenting to, technical … more
- Merck (Richmond, VA)
- …License:** Yes **Hazardous Material(s):** n/a **Required Skills:** Account Planning, Adaptability, Customer Experience Design, Customer Experience ... trends to drive business results. **Preferred Qualifications:** + Ability to convey technical concepts accurately and clearly. + Prior experience working in… more
- Google (Reston, VA)
- …a Technical Sales Engineering role in a cloud computing environment or equivalent experience in a customer facing technical /engineering role. + 10 years ... maintaining the unique business infrastructure and compliant processes needed for this particular customer set. + Experience in customer engagement, building… more
- Amazon (Arlington, VA)
- …degree in Engineering and/or relevant experience * 6+ years in customer -facing roles, with experience resolving technical issues with operations, ... need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching site… more
- Concentrix (Richmond, VA)
- …world providing market leading technology and insights to modernize and simplify the customer experience . Within our professional services team, you will deliver ... Customer Engineer, you will work directly with experienced technical teams, helping them develop the skills and knowledge...equivalent work experience . At Concentrix, we provide customer experience solutions that may involve handling… more
- Amazon (Arlington, VA)
- …or management consulting serving high-tech clients on go-to-market topics - Experience engaging and influencing senior customer executives, technologists and/or ... Description As Principal, Customer Success Specialist GenAI within the AWS Specialists...strategic thinking with operational excellence and generative AI focused technical aptitude to create repeatable, scalable mechanisms, and assets,… more
- Leidos (Chantilly, VA)
- …is required + High school diploma or equivalent. + 2-4 years of prior relevant experience in customer service, technical support, or a similar role. + ... ( **Case Management** ). + Familiarity with **Online Chat Support** and multichannel customer service platforms. + Experience analyzing and using ** Customer … more
- IBM (Reston, VA)
- …and customer care processes * Develop client value proposition across areas of customer experience , service, security, channels and marketing. * Act as a key ... top technologies. If you're ready to bring insights and experience in areas such as Customer Contact...in the Virginia, Maryland, or Washington DC area. **Required technical and professional expertise** Significant experience in… more
- Amazon (Arlington, VA)
- …best practices - Coaching customers and partner teams to be self-sufficient With experience in the following key areas: - Technical presentation experience ... you like helping customers implement innovative cloud contact center solutions and solve technical problems? Would you like to do this using the latest cloud… more