- Insight Global (Herndon, VA)
- …issues and the follow-on root cause analysis and ongoing monitoring of the technical environment. Facilitate customer and multi stakeholder technical ... assess response effectiveness, establish success criteria and improve processes. Facilitate detailed technical root cause analysis sessions with the customer and… more
- General Dynamics Information Technology (Fairfax, VA)
- …documentation. + Performing fit-gap analysis between Salesforce functionality and customer requirements. + Developing, documenting, and providing technical ... Analysis **Skills:** Atlassian JIRA,Create User Stories,Process Improvements,Requirements Analysis,Requirements Gathering ** Experience :** 5 + years of related experience … more
- Leidos (Alexandria, VA)
- …for customers. This individual should be detail oriented in order to capture customer inquiries appropriately. The Technical Writer will operate as a member ... standards and policies. + Review documentation provided by the customer 's Engineering division as part of the initial ATO...willingness to obtain and maintain a polygraph. **Education and Experience :** + Bachelor's degree in a technical … more
- Palo Alto Networks (Reston, VA)
- …summaries in the ticketing system + Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector ... of expertise, with a strong capability of detailing difficult technical issues to both non- technical and ...marketing collateral, manuals, and problem-solving guides + Travel to customer sites in the event of a critical situation… more
- Amazon (Arlington, VA)
- …with backgrounds in pen testing, incident response, security audit, and other hands-on technical experience . We leverage our collective knowledge to uphold the ... and technical guidance. This guidance will involve areas of customer support, access management, secure network configurations, and the security around tools… more
- BAE Systems (Arlington, VA)
- …. + Active DoD SECRET clearance and ability to obtain TOP SECRET SCI & SAP + Experience in leading teams to solve complex technical problems + Experience in ... oral and written skills + Strong written and verbal communication skills with experience presenting technical research to large audiences + Technical … more
- Amazon (Herndon, VA)
- …and make data driven decisions, the ability to deliver significant impact to the customer experience and the business, and the support of their fellow teammates ... backgrounds but are all passionate about creating an exceptional customer experience by delivering large scale programs...you from applying. Basic Qualifications - 5+ years of technical product or program management experience -… more
- Capital One (Richmond, VA)
- … Customer Success team to improve onboarding, product adoption, and drive customer 's strategic goals. Technical Deployment Strategists must be able to ... customer adoption and performance + Develops and maintains technical support procedures and policies + Serves as a... experience + At least 4 years of experience in a customer -facing role in an… more
- Palo Alto Networks (Reston, VA)
- …Comfortable collaborating across diverse cross-functional teams with open communication + Previous experience in a customer -facing technical support role ... + A bachelor's degree in computer science or related discipline or equivalent military experience required **The Team** Our technical support team is critical to… more
- Palo Alto Networks (Reston, VA)
- …to work flexible and varying shift times including weekends and evenings + Previous experience in a Technical Support environment is required + Excellent written ... of expertise, with a strong capability of detailing difficult technical issues to both non- technical and ...marketing collateral, manuals, troubleshooting guides, etc. + Travel to customer sites in the event of a critical situation… more