- Publicis Groupe (New York, NY)
- …to our clients. **About the Role** We are seeking a passionate and experienced Technical Engineering Lead to join our extended team. This individual will play ... AI/LLM-powered agentic workflow solutions, working closely with our Product Lead , Stakeholders, and Specialists. Our application suite helps Publicis Groupe… more
- International Rescue Committee (New York, NY)
- …users to translate nonprofit business needs into Salesforce solutions. + Act as technical lead for Salesforce support and specific enhancement projects. + Serve ... flexibility when calling clients in Asia or Mideast. Job Overview/Summary: As Lead Solutions Specialist you will perform hands-on technical implementation, with… more
- Qualtrics (New York, NY)
- …client account strategy + Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty ... build programs that drive adoption and value for the customer . Technical Success Managers work in a...actionable, scalable recommendations that improve the end to end customer experience for customers + Develop critical… more
- ABM Industries (Liverpool, NY)
- …applicable), ten-year work history if available **Preferred Qualifications** + Customer Service Experience + One year of lead or supervisory experience + ... instructions to create understanding in all levels of people regardless of their technical knowledge. + Instruct customer 's personnel to the point that they… more
- Siemens (New York, NY)
- …distribution automation, and control architectures for overhead distribution systems. Strong experience in customer -facing technical roles supporting product ... Provide strategic support to business development and sales teams, offering tailored customer solutions, technical consulting, and involvement in customer … more
- Capital One (New York, NY)
- …have the technical chops to ensure that we build compelling, customer -focused solutions in an iterative methodology. As a candidate for this role, you're ... Lead Full Stack Engineer (Velocity Black) Capital One's...React and Node.js micro services, virtually augmenting our expert customer service agents with AI, delivering the unrivalled personal… more
- GE Vernova (Schenectady, NY)
- **Job Description Summary** The Technical Leader (TL) in Machine Head Global Fleet Engineering team works to technically lead and mentor a team of RCA leaders. ... The technical leader is responsible in overseeing, driving and guiding...procedures. In this role, the TL will utilize his/her experience and expertise to solve problems, develop and execute… more
- IQVIA (New York, NY)
- …issue escalation, workload projections, and provide technical expertise. + Lead direct negotiations with customer , eg, timelines, financial, process, ... and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer ...including 5 or more years as a CDM project lead . Equivalent combination of education, training, and experience… more
- Coinbase (Albany, NY)
- …key results. * Lead and manage technical programs to improve the customer experience and scale operations. * Establish key results, write technical ... and automation, and optimizing customer support interactions to create an effortless experience . As a CX Technical Program Manager, you will play a critical… more
- Cognizant (Albany, NY)
- …AWS services including Lambda, API Gateway, and CloudWatch. . - Proven ability to lead technical planning and implementation for cloud transformations. . - ... service experts. In this role, you will: . - Lead the technical planning and implementation of...technical planning and implementation of Amazon Connect for customer cloud transformations. . - Develop and maintain … more