- Meta (Austin, TX)
- **Summary:** As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer ... the growth and success of our organization. **Required Skills:** Customer Experience Analyst Lead (...14. Experience with data-led storytelling and demonstrated experience in conveying complex insights to non- technical … more
- Confluent (Austin, TX)
- …coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and ... Defense. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act...You will also utilize relationship management skills & industry experience to guide the customer on how… more
- Palo Alto Networks (Plano, TX)
- …and Management: + 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support ... providing actionable feedback and mentorship to help team members exceed expectations Technical Oversight and Customer Engagement: + Support engineers in solving… more
- Palo Alto Networks (Plano, TX)
- …experience in a management OR lead role in a TAC environment + Technical experience in the Endpoint and Cloud Security Industry is preferred + Proven work ... at the forefront in the industry. **Your Impact** + Lead daily operations of a team of Technical...strong working relationships with sales, customers, and partners **Your Experience ** + 8+ years in technical support,… more
- Synchrony (Dallas, TX)
- … experience working with Digital Asset Management solutions. + 1+ years' experience working with Customer data platforms solutions. + 4+ years' managing ... **Qualifications/Requirements:** + Bachelor's Degree and 8 years of system engineering experience OR in lieu of a Bachelor's Degree, High School Diploma/GED… more
- Amazon (Austin, TX)
- Description Amazon Customer Service is looking for an experienced Senior Technical Program Manager (Sr. TPM) to lead the development of self-service support ... impact on Amazon's transportation network. Key job responsibilities * Lead technical program strategy and execution for...4. 401(k) Plan Basic Qualifications - 5+ years of technical product or program management experience -… more
- Amazon (Austin, TX)
- …initiatives that span delivery, product, and GTM teams to improve overall customer experience * Influence product roadmaps based on insights from ... emerging Generative and Agentic AI technologies to radically change customer 's experience in seeding and scaling our...the AWS cloud. Basic Qualifications - 5+ years of technical product or program management experience -… more
- Citigroup (Irving, TX)
- …+ Provide hands-on Level 3 support for customer data application, troubleshoot technical and functional issues. + Hands on experience with Java, Spring boot ... The Application Support Lead is responsible for overseeing the day-to-day operations...is responsible for overseeing the day-to-day operations of the customer data management application support team and ensure the… more
- Molina Healthcare (TX)
- **JOB DESCRIPTION** **Job Summary** Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and ... coordinate problem solving in an effective and timely manner. * Provide technical expertise to co-workers and handles elevated escalations. Provide service support… more
- Amazon (Austin, TX)
- …and Enablement (SSOE) team is seeking a driven and experienced Sales Operations Lead for the Customer Acquisition (CA) organization. The candidate in this ... candidate for this role will have strong business and financial acumen, broad technical skills, sales and marketing experience , and be very comfortable diving… more