- Merck (Richmond, VA)
- …Customer Experience Management, Customer Feedback Management, Customer Service, Hospital Sales, Interpersonal Relationships, Lead Generation, Market ... trends to drive business results. **Preferred Qualifications:** + Ability to convey technical concepts accurately and clearly. + Prior experience working in… more
- Capital One (Mclean, VA)
- …One - both on the business and technology side. This product manager will lead massive efficiencies and customer experience improvements and will help ... Manager, Product Management - Customer Services & Strategy (US Card) Product Management...in designing full stack technical solutions to deliver critical business processes - all… more
- Concentrix (Richmond, VA)
- …a team and report directly to a Sales Manager **YOUR QUALIFICATIONS** + 2+ years of experience working in a customer service or sales capacity + Prior success in ... Job Title: Specialist, Customer Acquisition Job Description The Customer ...quarterly sales forecast + Mastery of product knowledge and technical understanding of services to assess client requirements +… more
- Lumen (Richmond, VA)
- …inbound requests from various internal and external customers, ensuring a seamless experience throughout the entire customer lifecycle. This role is critical ... maximize the use of our products and services. * Customer Onboarding: Lead new customers through the...behaviors. **What We Look For in a Candidate** + Experience : 3+ years customer success or account… more
- Cisco (Herndon, VA)
- …Team** Meet the Team Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! ... Strong analytical and problem-solving skills with ability to solve technical problems. **Preferred Qualifications:** + Experience in...lead or guide teams made up of Cisco, Customer and Partner members in the triage and resolution… more
- Rocket Software (Richmond, VA)
- …product enhancements. **Required** **Qualifications:** + At least 4 to 8 years of customer facing experience (database admin, technical support, etc.) ... Experience deploying cloud server environments and applications, ideally with experience using Kubernetes + Previous customer facing consulting experience… more
- Amazon (Arlington, VA)
- …on how to improve business input metrics that drive growth and improve end customer experience . Identify what is hindering growth, develop solutions, and test ... value propositions using a strategic and consultative approach. * Lead business strategy development and design long term account...the Amazon store. 2 | Working backwards from the customer . We improve the customer experience… more
- Capital One (Mclean, VA)
- Manager, Risk Management: Card Risk Customer Services Strategy & Controls Do you like working in the spotlight? Are you ready to work on the front line of a top 10 ... and solutions are both welcomed and rewarded. Risk Managers lead , advise and innovate on top transformational initiatives across...Legal, Audit, or first or second line Risk Management experience + At least 3 years of Project or… more
- General Dynamics Information Technology (Fairfax, VA)
- …Family:** Functional Experts **Skills:** Analytical Thinking,Business Process Improvements, Customer Service,Planning,Requirements Definition ** Experience :** 5 + ... Success Manager, you will be responsible for advocating, supporting, facilitating, customer activities that help ensure a positive experience for ICAM… more
- Confluent (Richmond, VA)
- …, account and financial aspects of their business relationship with Confluent + Experience with the sales discovery process and customer service escalation ... a fundamental understanding of Confluent technology, offerings, and value proposition + Experience in tracking sales activities, customer data, and customer… more