- Amazon (Redmond, WA)
- …Bachelor's Degree Preferred Qualifications - MBA or graduate degree - 5+ years of experience leading highly technical customer service operations - COPC ... Customer Service (CS) organization. As a Vendor Operations Manager for Kuiper, you will own and be responsible...and collaborate with internal Amazon teams to enhance the customer experience . You will demonstrate strong commercial… more
- Amazon (Seattle, WA)
- …with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience 2+ years of ... Bachelor's degree in science, technology, engineering, math, business or equivalent Experience leading technical and non- technical transformation project… more
- NASCO (Olympia, WA)
- **Overview** Under general direction, the Customer Success Manager (CSM) role is principally responsible for overseeing the delivery of NASCO's customer ... 's success requirements. The CSM is responsible for resolving customer 's complex technical issues, working with NASCO...contract is followed while also meeting NASCO's and the customer 's business goals. Communicates to the manager … more
- Amazon (Seattle, WA)
- …strong eye for opportunities, and has experience managing complex business and technical challenges. You are customer -obsessed and not afraid to get your ... Manager to coordinate CET global programs and communicate technical knowledge to ensure successful rollouts. A successful candidate...program results to improve and scale readiness and the customer experience with support for new services… more
- Amazon (Seattle, WA)
- …for experimentation and evidence-based decision making to optimize the products' impact on customer service and experience . - Create and maintain the product ... for one of the largest and most complex customer service operations in the world. As a Sr....with feature delivery and tradeoffs of a product - Experience managing technical products or online services… more
- Amazon (Seattle, WA)
- …solutions. The CET team leads AI and Large Language Models (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop ... technical vision and strategic direction for the CET team's AI-driven customer experience transformation initiatives. - Oversee the development of… more
- Amazon (Seattle, WA)
- …and devise recommendations that will inform business decisions aimed at improving the customer experience - Dive deep into both qualitative and quantitative data ... customer trust throughout every stage of the shopping experience . We continuously innovate in terms of research methodology...to scale our impact. We are looking for a Customer Research Manager to join our growing… more
- Amazon (Seattle, WA)
- …customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also ... help us grow. As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible...or program experience . * 5+ years of experience leading complex, large-scale, technical or engineering… more
- Amazon (Redmond, WA)
- …nested logical/IF formulas, data cleansing, array formulas, etc.) - +5 years of experience leading highly technical ( customer service) operations Amazon is ... reliable connectivity. We're looking for a dynamic Senior Program Manager to join our Customer Service (CS)... Service (CS) team and help shape an extraordinary customer experience . In this exciting global role,… more
- Amazon (Seattle, WA)
- Description At Amazon, we strive to be Earth's most customer -centric company. The Amazon Customer Service UX Studio is key to that mission, defining UX that ... empowers our customer service teams to deliver world-class support. We are seeking a UX Design Manager to lead our team in reimagining the suite of tools used by… more
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