- Otis Elevator Company (Lorton, VA)
- …assigned projects. **Essential Responsibilities** + Lead the performance of field operations for all service/maintenance projects + Maintain project schedules and ... Develop action plans to address deficiencies regarding safety, callback rates, and technical support + Generate field leads and assist service sales representatives… more
- Autodesk (Reston, VA)
- **Job Requisition ID #** 25WD92036 **Position Overview** The Customer Success Manager (CSM) plays a pivotal role in driving the success of our existing Business ... Channel Partners, Technical Support, Client Services, and others to drive customer success motions + Participate in regular Account Planning processes with Sales… more
- Amazon (Arlington, VA)
- …with your customer 's mission? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our Worldwide Public Sector Shared ... in an ambiguous and changing environment. To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are… more
- Wolters Kluwer (Richmond, VA)
- …and internal teams to ensure seamless service delivery. + Regularly assess customer satisfaction and implement improvements. + Conduct in-depth analysis of client ... EHS industry required + Business Insight: Thorough understanding of business operations and financials. + Advanced Client Management: Proficiency in nurturing and… more
- Capital One (Mclean, VA)
- Manager , Product Manager - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining the ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- Capital One (Mclean, VA)
- Manager , Product Management - Mainstreet Customer Management **Do you want to work at the heart of Capital One's business? Do you want to transform how our ... transformation initiative? This is the role for you.** **Mainstreet Customer Management (MSCM) is responsible for bringing product and...our Mainstreet Card Customers. We are seeking a Product Manager to own Mainstreet's stake in the domain of… more
- Capital One (Richmond, VA)
- Project Manager ; Senior Associate - Customer Protection (Hybrid) As a Project Manager at Capital One, you will drive strategy and execute on high priority ... rewarded for your achievements. This role is on the Customer Protection (ie Fraud) team within Retail Bank. ...Fraud Strategy team, technology and product partners and Fraud Operations to manage efforts that implement new processes and… more
- Microsoft Corporation (Reston, VA)
- Microsoft has an exciting opportunity for a **Principal Customer Experience Program Manager ** in the Cloud + Artificial Intelligence (C+AI) Silver Networking ... Team. Our team is responsible for supporting the deployment, operations , and customers' successful use of Azure services within...of these capabilities. This role is for a Principal Customer Experience Program Manager who will collaborate… more
- WSP USA (Richmond, VA)
- WSP USA is initiating a search for a ** Customer Service Center (CSC) Manager !** This position will be based out of our **Richmond, Virginia** office. **This ... issues, and meeting key performance measures goals. The CSC Manager is a change leader and will analyze data...You Are** **Required Qualifications** + 5+ years' experience with Customer Service Center (CSC)/Contact Center operations +… more
- Amazon (Arlington, VA)
- …Voice of Customer (VOC) mechanisms that bridge the gap between technical capabilities and business needs, ensuring that the solutions we develop deliver optimal ... unprecedented scale, sophistication, and accuracy for Amazon's Talent Acquisition operations . ITA is an industry-leading people science and technology organization… more
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