- Tompkins Community Bank (Batavia, NY)
- …and chat service requests with the goal of providing excellent customer satisfaction and customer retention. Responsible for answering escalated calls from ... for all bank products utilizing experience and advanced knowledge to addresses complex customer inquiries and problems, with a high degree of skill and ability to… more
- SHI (Albany, NY)
- …need to thrive - in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention and growth of SHI's Cisco Support ... Services & Software business. The Customer Success Manager will work closely with SHI sellers...customers on consumption, track issues, position services, and track service engagements + Take lead and execute on tracking… more
- ManpowerGroup (New York, NY)
- …within a professional banking environment. The ideal candidate will demonstrate excellent customer service skills, technical proficiency, and the ability ... install, and test hardware components, manage hardware replacements, and troubleshoot technical issues to prevent escalation. **What's Needed?** + 3-5 years of… more
- International Paper (Conklin, NY)
- …received in proper accounting period + Input and ensure all TICS are resolved through Customer Service Reps in a timely manner + Process Improvement + Work ... business processes and team's performance + Improve / Implement Customer Service and Commercial processes and reporting...preferred. + Strong analytical skills + Action Oriented + Technical Learning + Learning on the fly + Time… more
- New York Power Authority (White Plains, NY)
- …USAlbany, US **Summary** Applies knowledge of market needs, business development, and customer service to provide compelling products, value propositions and ... and repeat sales opportunities. Resolves problems and ensures customers receive high quality customer service and develops client retention and growth plans and… more
- Nelnet (New York, NY)
- …collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues. ... families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships,...our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the… more
- GE Vernova (Schenectady, NY)
- … technical interface for complex repairs projects with repairs sales, customer service managers, project managers, sourcing, engineering, and quality team. ... steam turbine service engineer, you will be responsible to provide technical guidance to field engineers and customers during outage planning and execution,… more
- Capital One (Albany, NY)
- Director, Strategic Customer Development - Business Cards & Payments (Remote-Eligible) **Director, Strategic Customer Development** **Level: Director** At ... of Role:** We are seeking an accomplished, results-driven Director of Strategic Customer Development to lead and inspire a team focused on managing, growing… more
- Mastercard (Harrison, NY)
- …realize their greatest potential._ **Title and Summary** Sr. Specialist - Regional Customer Success Operations, Services Sr. Specialist - Regional Customer ... value-added services and leverage expertise, data-driven insights, and execution. Our Regional Customer Success teams play a crucial role in ensuring our customers… more
- Capital One (New York, NY)
- Sr Director, Product Management - Customer Experience Foundations Product Management at Capital One is a booming, vibrant craft that requires reimagining the status ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more