- Capital One (New York, NY)
- Senior Manager, Product Manager - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining the ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- Fujifilm (Albany, NY)
- …QA/RA work. + Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm ... service area, and some unscheduled work in the service area with the assistance of technical ... satisfaction. + Utilizing the escalation process to resolve customer service delivery issues and conducting root… more
- ThermoFisher Scientific (Fairport, NY)
- … locations in their service area, including some overnight travel for customer service and training sessions. + Field Service Engineers Apprentices ... such as Chemical, Bio-medical, Mechanical, or Electrical; or related experience. + Customer Service experience. + Student leadership experience and/or academic… more
- Lumen (Albany, NY)
- …to deliver amazing user experiences and optimize and automate business and technical processes. This role will have responsibility for translating product vision and ... thorough understanding of deploying and managing application lifecycles to interpret customer business needs and processes. + Collaborate with other developers,… more
- MKS Instruments Inc (Rochester, NY)
- …Exceptional verbal and written communication abilities, with a strong emphasis on customer service and team collaboration. + Physical Requirements: Ability to ... + Proven ability to lead and implement 6S and Lean methodologies within a technical service environment. + Demonstrated leadership skills with a focus on… more
- Brightstar Lottery (Bronx, NY)
- …support including planned and unplanned maintenance, jackpot response, conversions, upgrades, and technical service . + Support part sales and order processing ... within an assigned geographic area to ensure timely, high-quality service delivery and strong customer satisfaction. This...+ At least 3 years of experience in field service operations, technical service , or… more
- JPMorgan Chase (New York, NY)
- …strategies and the creation of 'north star' representations to drive customer -centric decision-making. + Advanced technical literacy, including an advanced ... user insights. As an Experience Design Vice President in Customer Acquisition & Onboarding, you will play a pivotal...and user needs across multiple product areas. + Diagram service flows and product features, design wireframes, and prototype… more
- Vontier (Albany, NY)
- **INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)** As a Territory Service Manager in our organization, your primary role is to oversee the operational ... will work closely with internal teams to ensure that service level agreements (SLAs) are met and operational metrics,...**Issue Resolution:** Facilitate the resolution of client issues and technical problems by coordinating with the technical … more
- University of Rochester (Albany, NY)
- …during processing of incoming incidents and requests to ensure the highest level of customer service . + Assists in allocation and assignment of resources as ... System Administrator for various tools and systems. + Provides technical response and support for service interruptions...High School diploma or equivalent and 2 years of customer service or other relevant experience required… more
- Mirabito Energy Products (Binghamton, NY)
- …Coordinators. MANAGEMENT RESPONSIBILITIES- include and are not limited to: + Work with our Customer Service Team to oversee and coordinate completion of all ... Technicians and Installation teams to provide leadership, guidance & technical support, on-site training & development and any other...while providing our customers the highest possible level of customer service . + Ride and work with… more