- Concentrix (Austin, TX)
- …employment experience in Social Media, Technical Support, Case Management, Contact Center Customer Service or Help Desk preferred + BA/BS degree preferred + ... the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're… more
- Lumen (Austin, TX)
- …keeping management and program offices informed of risks and impact assessments. With strong customer service skills and the ability to work independently in a ... mentoring team members with minimal supervision. + Apply strong customer service skills in a 24x7 call...technical helpdesk experience. + 5 + year of technical customer call center experience. + Associate… more
- Palo Alto Networks (Plano, TX)
- …teams to improve engagement and satisfaction. + Ensure your team deeply understands customer technical needs and builds lasting, trusted relationships. + Partner ... Impact** + Serve as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations through proactive feedback management… more
- ServiceNow, Inc. (Addison, TX)
- …also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems + Customer -centric mentality, willing to go the ... cover areas such as event management, discovery, CMDB and Service Graphs Connectors. + Familiarity with Purdue Model and..., and will break down all barriers to ensure customer success + Interacts well with both technical… more
- IBM (Austin, TX)
- …and writing * Analytical thinking, structured problem-solving techniques * Strong positive customer service attitude with sensitivity to client satisfaction. * ... always going to be customer success and customer satisfaction; by answering their technical questions...to client satisfaction. Partner with other support teams and service units to provide seamless problem resolution that lead… more
- ServiceNow, Inc. (Addison, TX)
- …to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, ... the development stage of the engagement, in partnership with Technical Resources + Drive customer unit and...PII/PHI + Proven experience in defining and deploying future-state Customer Service and/or Field Service … more
- Amazon (Austin, TX)
- Description AWS Training & Certification is looking for an experienced technical product leader who is passionate about transforming education on behalf of Amazon ... and its customers. As the Senior Product Manager Technical , External Services for the AWS Training and Certification...product and technology roadmaps that work backwards from the customer , considering learners at all skill levels and across… more
- ServiceNow, Inc. (Addison, TX)
- … customer engagements. **What you get to do in this role:** The Customer Outcomes Principal **Platform Architect** is a technical advisory role, responsible ... + Provide a variety of knowledge across multiple workflows. + Develop relationships with technical and business leaders at the customer site to understand the… more
- Amazon (Dallas, TX)
- …You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying ... technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems,… more
- Microsoft Corporation (Irving, TX)
- …Customer Engagements** * Proactively engages with and reaches out to customer technical decision makers and influencers proactively and independently. ... of customer context, cross-solution or portfolio expertise, and deep technical and market/industry knowledge to build credibility with customers individually or… more