- Nutanix (Houston, TX)
- …and advocate customer feedback to influence future product development and service enhancements at Nutanix. + Lead the technical onboarding process for ... Opportunity** Are you an experienced professional with a strong technical background in customer experience and a...professional with a strong technical background in customer experience and a deep-seated passion for building lasting… more
- Palo Alto Networks (Plano, TX)
- …and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines Technical Expertise and Problem Solving: ... providing actionable feedback and mentorship to help team members exceed expectations Technical Oversight and Customer Engagement: + Support engineers in solving… more
- Palo Alto Networks (Plano, TX)
- …Endpoint technologies, security and cutting-edge infrastructures + Enterprise support and service delivery experience preferred **The Team** Our technical ... support delivery manager. You will be responsible for enabling customer success with our award-winning network security products. In...Impact** + Lead daily operations of a team of Technical Support Engineers in line with the organizational goals… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …in writing and to translate technical terminology into terms understandable to non- technical employees. + Strong customer service skills. + Experience ... Provides ongoing technical support and maintenance of production and development...Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED;… more
- Amazon (Austin, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Amazon Q Business features and capabilities * Translate product capabilities into service offerings, delivery methodologies, and technical solutions that address… more
- Mass Markets (Killeen, TX)
- …are committed to excellence and enjoy helping others. In this role, you'll provide customer service , technical support, and sales assistance to customers ... Representatives make a difference to customers and the company, providing over-the-phone customer service , sales, and technical support. We provide all new… more
- Veolia North America (Beaumont, TX)
- …to ensure that re-actives and over packed drums can be safely managed. + Provide technical assistance to sales, customer service and customers for the safe ... profile sheet information and representative sample analysis in coordination with customer service , laboratory, and sales coordinators. Communicate with internal… more
- UL, LLC (Austin, TX)
- …motivation and integration, and promoting continuous learning, development, and excellent customer experiences + Oversee work efforts, mentor team members, and ... provide guidance to foster success and growth Customer Experience: + Champion innovative and competitive customer experience support strategies by introducing… more
- ServiceNow, Inc. (Addison, TX)
- …pursue our purpose to make the world work better for everyone. Sr. Technical Consultant The Role A Technical Consultant (TC) for ServiceNow ... (https://www.servicenow.com/) is a functional and technical expert in the ServiceNow Expert Services Team (https://www.servicenow.com/services/expert-services.html)… more
- Teleperformance USA (Mcallen, TX)
- …development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support.** **This ... excellent TOPS implementation skills** + **Experience managing programs with varying service objectives, agent skill requirements and technical solutions.** +… more