- Coinbase (Richmond, VA)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... with Product Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer satisfaction (CSAT).… more
- Oracle (Richmond, VA)
- … or Military Spouse new to corporate experience preferred Department Description: The Customer Service team provides unique services and support to internal ... License Key Provisioning and internal distribution of Employee Laptops. Brief Posting Description: Customer Service analysts deliver service and support that… more
- Logitech (Richmond, VA)
- …desirable + Excellent communications both verbal, oral and interpersonal skills. + Excellent customer service skills. + Demonstrated ability to quickly learn and ... way. **The Team and Role:** Are you a skilled technical professional interested in joining a paid-for Services program...with high opportunities? We are searching for a **Senior Customer Support Engineer** in the AMR region who will… more
- Deloitte (Mclean, VA)
- …complex client programs. Essential job responsibilities include: Platform Implementation & Technical Configuration + Configure and implement customer experience ... Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte ...strategies, digital products and innovation, marketing, commerce, sales, and service . We are a team of strategists, data scientists,… more
- Guidehouse (Arlington, VA)
- …and national customer agencies to develop a network to support customer service issue resolution, leveraging these relationships to participate in resolving ... working collaboratively with the customer and travel system vendor. + Researches customer issues and customer service complaints to develop a… more
- Oracle (Richmond, VA)
- …and translate them into technical specifications. + You are passionate about customer service , with a strong customer focus, excellent problem-solving ... resolve business challenges. As an Oracle Visual Builder Cloud Service (VBCS) Implementation/Solution Architect, you will serve as a...and Oracle VBCS. As a key member of Oracle Customer Success Services, you will join an international network… more
- UKG (Richmond, VA)
- …experience. + Minimum 3-5 years applying customer experience (CX) frameworks, customer journey mapping, or service design methodologies in a professional ... decisions you make, and the care you show a customer all add up to real impact. Today, tens...analyses of friction points and recommend process, product, or service improvements. Collaboration & Stakeholder Engagement Partner with product,… more
- AltaGas (Springfield, VA)
- …across departments. **Tasks and Responsibilities** * Design and maintain end-to-end customer journeys, micro-journeys, and service blueprints tied to key ... and insights assets. **Qualifications, Skills and Abilities** * Bachelor's degree in Customer Experience, behavioral science, service design, or data analytics.… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …resolve customer issues. + Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all steps taken using the ... maintains knowledge of customer business applications and environment. Understands the customer Service Level requirement metrics and objectives. + Has a… more
- CACI International (Springfield, VA)
- …providing IT support to federal and contractor staff, requiring the highest level of customer service and technical proficiency. You will be responsible for ... assisting in delivering professional, high-quality service directly to the customer , providing for new equipment installations EUS Interns support , testing and… more