- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily ... Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined… more
- Koniag Government Services (Vienna, VA)
- **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative ** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...users for issue resolution. + Escalating issues to the customer that require more advanced technical knowledge.… more
- TekSynap (Arlington, VA)
- …troubleshooting. + Experience with various desktop systems, operating systems, and diverse technical environments. iv. Excellent customer service orientation ... teams in the performance of bulk MACDs. + Lead technical Support and setup during special events such as...in the performance of onsite Support activities, where excellent customer service and professional expertise are required.… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …field is preferred however not required. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and interpersonal skills + ... **General Summary** Provides remote Tier 1 technical end user support to an enterprise of...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents… more
- Vontier (Richmond, VA)
- …responsible assisting in the maintenance and commissioning of equipment located at customer sites. Function in an On Call capacity for customers requesting support. ... Provide phone service reply to e-mail for service questions...maintenance, repair and testing of equipment. + Percent of customer satisfaction of services performed. **Business Related Contacts:** +… more
- Fujifilm (Richmond, VA)
- …QA/RA work. + Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm ... leading to customer satisfaction. + Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will… more
- ABM Industries (Alexandria, VA)
- …directs, and provides technical support to field technicians to meet service demands and customer expectations. * Evaluates technician workloads and ... Manager should possess the following skills, characteristics, and abilities: * Excellent customer service and sales skills. * Five years HVAC management related… more
- Hendrick Automotive Company (Woodbridge, VA)
- …Highway, Woodbridge, Virginia 22191 Summary: Responsible for identifying necessary vehicle service and performing the repair, service , and/or maintenance work. ... Essential Duties and Responsibilities include the following: + Examines customer vehicles. + Identifies necessary vehicle repairs and maintenance. +… more
- TekSynap (Arlington, VA)
- …desk agents and service desk supervisors. You will be a member of technical team where excellent customer service and professional expertise are ... Service Desk operational reports; + Represent the Service Desk team in a customer -facing role;...PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the… more
- GE Appliances, a Haier company (Fairfax, VA)
- …maintenance + Ability/experience diagnosing and repairing major appliances + Excellent customer service and communication skills with a responsive, professional ... products/appliances as appropriate, always focusing on value-driven solutions and the best customer experience + Operating an assigned Bodewell service van to… more