- Verint Systems, Inc. (Albany, NY)
- …inquiry. **Principal Duties and Essential Responsibilities:** + Assist customers with assigned technical support issues that are reported via telephone, web, and ... for all parties that they work with. The Product Support Specialist role analyzes and evaluates technical ...equivalent work experience + Minimum of 3-5 years of customer support experience in troubleshooting and resolving… more
- Custom Computer Specialists (Hauppauge, NY)
- … Analyst (ESA) plays a critical role in delivering high quality service and customer support to our Infinite Campus (K12 student management system) clients. ... Primary responsibilities include; providing first-level customer support of the software application (via...troubleshooting problems relating to Infinite Campus software. + Provide technical support via the telephone and … more
- Amazon (New York, NY)
- Description As Principal, Customer Success Specialist Amazon Connect within the AWS Customer Success Center of Excellence, you will drive enterprise adoption and ... measurable customer business value realization for AWS Amazon Connect services...role combines strategic thinking, operational excellence, and Amazon Connect-focused technical expertise to create repeatable, scalable mechanisms and assets… more
- Capgemini (New York, NY)
- **Job Title** : Solution Architect - Customer Service Management **Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; ... area near NY **Travel** : 25% **Job description:** Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to:… more
- Amazon (New York, NY)
- …internal and external customers. * Negotiate platform integration and use, technical support and implementation of continuous improvements. Basic Qualifications ... Customer Success mechanisms that bridge the gap between technical capabilities and business needs, ensuring that the solutions...product, as well as the hiring funnels that they support . * Partner with science, technical and… more
- Ricoh Americas Corporation (Syracuse, NY)
- …all company policies Customer Support Handles complex customer service situations with professionalism Communicates unresolved technical issues Builds ... Achieves expected productivity levels Technical Leadership Provides 2nd level technical support to other technicians Conducts OJT and technical… more
- h2o.ai (New York, NY)
- …etc.). + Proven ability to design and deliver training, workshops, and customer enablement programs for technical and business stakeholders. + Hands-on ... industries (eg, banking, finance, insurance, retail, healthcare, manufacturing). + Support customers in their end-to-end GenAI journey, including LLM selection,… more
- Applied Technical Services, Inc. (Henrietta, NY)
- Customer Service Specialist Job Details Job Location CALSOURCE HENRIETTA - HENRIETTA, NY Position Type Full Time Indirect Salary Range $21.00 - $23.00 Hourly ... Description COMPANY Applied Technical Services, LLC ("ATS" or the "Company") is a... Services Inc., is seeking an enthusiastic and personable Customer Service Representative working out of one of our… more
- Kyndryl (New York, NY)
- …for our employees, our customers and our communities. **The Role** The Customer Partner and Federal Unit Leader has end-to-end responsibility for relationship ... management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and… more
- Google (New York, NY)
- …Vendor Performance peers, to innovate and deliver on change initiatives related to customer support and experience, product strategy, and sales strategy. + ... Senior Program Manager, AI Acceleration, Google Customer Solutions + _link_ Copy link + _email_ Email a friend _corporate_fare_ Google _place_ Mountain View, CA,… more
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