- DataVisor (New York, NY)
- …You'll work cross-functionally with Product and Engineering teams to advocate for customer needs and support ongoing innovation. This role combines strategic ... lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly,...technical concepts to both technical and non- technical stakeholders + Confident in leading customer -facing… more
- Kohler Co. (New York, NY)
- …service experience required in the consumer product space + Experience providing customer support for connected hardware consumer products and mobile ... are seeking a ** Customer Service Representative** to help us provide unparalleled support to customers over phone, emails, chat, and video calls. You will be… more
- GE Vernova (Rochester, NY)
- …water/wastewater, and transportation. **Job Description** This role covers the Level three technical support for GEV CIC Wireless and Optical portfolio globally ... needed. **Roles and Responsibilities** + Global L3 after sales technical support for GEV Wireless and Optical...ability to analyze and resolve problems. + Experience in customer support ticketing tools. + Familiar with… more
- Amazon (New York, NY)
- …cloud-native architectures and modern data strategies. You will act as the voice-of-the- customer throughout engagements and lead both technical delivery and ... AWS is seeking a Senior Consultant, Marketing Technology & Customer Experience Transformation to join our Technology & Industry...- Strong communication skills with the ability to explain technical concepts to both technical and non-… more
- Logitech (Albany, NY)
- …strategic roadmaps, manage cross-functional teams, and prioritize goals effectively. + Technical Expertise: Deep understanding of customer data flows, ... their own way. The Role Logitech's E-commerce (DTX) team is seeking an experienced Customer Engagement & CDP Manager to lead efforts to unlock the full revenue… more
- Lumen (Albany, NY)
- … experiences, and potential enhancements to products and services. + ** Customer Support & Pre-Sales Enablement:** Support technical sales efforts by ... showcasing automated and AI-powered solutions, engaging in demos, RFPs, RFIs, and technical design discussions to drive customer success **What We Look For in a… more
- BlackBerry Corporation (New York, NY)
- …assisting in defining strategic marketing initiatives, liaising with R&D to communicate customer technical requirements, and ensuring support commitments are ... operating systems, hypervisors, frameworks and development tools, and provides expert support and services for building the world's most critical embedded systems.… more
- University of Rochester (Rochester, NY)
- …GENERAL PURPOSE: Serves as a key technical resource for the Customer Technology team, delivering Tier 1-2 support and solutions across hardware, ... to maintain high service quality and user satisfaction. Provides remote and hands-on support with a strong emphasis on customer service and issue ownership.… more
- Amazon (New York, NY)
- …customers through agentic AI experiences that dissolve the rigid boundaries between customer support , websites, mobile apps, and physical experiences into ... use. Amazon Connect in Applied AI Solutions is transforming customer experience through a unified data and knowledge foundation...data to drive better outcomes * Ensure our products support both fully automated and human-assisted AI use cases… more
- Verint Systems, Inc. (Albany, NY)
- …inquiry. **Principal Duties and Essential Responsibilities:** + Assist customers with assigned technical support issues that are reported via telephone, web, and ... for all parties that they work with. The Product Support Specialist role analyzes and evaluates technical ...equivalent work experience + Minimum of 3-5 years of customer support experience in troubleshooting and resolving… more