- University of Rochester (Rochester, NY)
- …awareness, when needed. + Acts as an escalation point when needed. + Provides technical support to employees and users related to complex maintenance and/or ... applications and customized needs in support of all functions. Provides hands-on support for clients with excellent customer service skills. Works with IT to… more
- Ricoh Americas Corporation (Syracuse, NY)
- …all company policies Customer Support Handles complex customer service situations with professionalism Communicates unresolved technical issues Builds ... Achieves expected productivity levels Technical Leadership Provides 2nd level technical support to other technicians Conducts OJT and technical… more
- University of Rochester (Rochester, NY)
- … technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department. Provides professional and expeditious quality customer ... the requisition and report processes. **ESSENTIAL FUNCTIONS** + Directs work flow of Customer Support Representatives based on the status of the call queue.… more
- Amazon (New York, NY)
- Description As Principal, Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive ... enterprise adoption and measurable customer business value realization for AWS generative AI services by developing and executing comprehensive customer success… more
- Amazon (New York, NY)
- …customer to grow by providing tailored service, unmatched technology, and unwavering support . We dive deep to understand each customer 's unique challenges, ... then craft innovative solutions that accelerate their success. This customer -first approach is how we built the world's most adopted cloud. Join us and help us grow.… more
- Hidden Level (East Syracuse, NY)
- …goals + Track and report on KPIs such as churn and retention + Support customer renewal processes by demonstrating ROI and value realized through partnership ... reviews, and identify upsell and cross-sell opportunities + Advocate for the customer internally, ensuring their feedback informs product, support , and… more
- MongoDB (New York, NY)
- …automatic failover and zero-downtime of user applications + Handle distributed systems related customer escalations from Technical Support team + Write ... AI-powered applications. The MongoDB Replication Team builds infrastructure to support fault tolerance, high availability, and tunable consistency. Distributed… more
- Google (New York, NY)
- … support go-to-market activities that drive business performance and customer satisfaction. Google Cloud accelerates every organization's ability to digitally ... at Google (https://careers.google.com/benefits/) . + Advocate product capabilities informed by customer insights and market intelligence to support product and… more
- Insight Global (New York, NY)
- …the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any ... issues Excellent communicator with a strong focus on customer needs & able to explain complex technical... Role and 30% Soft Skills (proactive and reactive support for customers) Startup Mentality Streaming Services and Licensing… more
- GE Aerospace (Bohemia, NY)
- …reports and corrective actions and present them during weekly meetings with the customer . + Review and analyze technical data, drawings, and work instructions ... our talented people to make it happen. We are seeking a dedicated and experienced Customer Quality Engineer to join our team at our facility in Bohemia, NY. In this… more